ServiceNow Solution Architect

DXC Technology; Cape Town; On-site; ZAR 600 000 - 900 000; Full time

Job summary

A leading technology firm in Cape Town is seeking a ServiceNow Solution Architect to design and implement customized ServiceNow solutions. This role involves close collaboration with stakeholders, integration with other organizational systems, and responsible customization of ServiceNow applications. A good understanding of ServiceNow architecture and strong communication skills are essential for success. The role emphasizes in-person collaboration within a supportive, flexible work environment.

Qualifications

• Experience in designing and implementing ServiceNow solutions.
• Knowledge of ServiceNow architecture and modules.
• ServiceNow certification is preferred but not required.

Responsibilities

• Design ServiceNow solutions that meet business requirements.
• Implement ServiceNow solutions with stakeholders.
• Integrate ServiceNow with HR or IT systems.
• Customize ServiceNow and develop workflows.
• Create documentation for ServiceNow solutions.
• Provide training to end-users on ServiceNow.

Skills

ServiceNow design and implementation

Problem-solving

Strong communication skills

Team collaboration

Education

Bachelor's degree in Computer Science or Information Systems

Tools

ServiceNow

Job description

Job Description:

A ServiceNow Solution Architect is responsible for designing and implementing ServiceNow solutions that meet the needs of their organization. This role requires a deep understanding of ServiceNow's capabilities and a strong understanding of the business processes and requirements of the organization.

Key Responsibilities:

• Solution Design: Work closely with stakeholders to understand business requirements and design a ServiceNow solution that meets those requirements.
• Implementation: Responsible for implementing the ServiceNow solution, working with developers, administrators, and other stakeholders to ensure a successful implementation.
• Integration: Responsible for integrating ServiceNow with other systems in the organization, such as HR or IT systems.
• Customization: Customize ServiceNow to meet the specific needs of the organization, developing custom applications, workflows, and integrations.
• Testing: Responsible for testing the ServiceNow solution to ensure it meets requirements and functions as expected.
• Documentation: Create documentation of the ServiceNow solution, including requirements, design, and implementation details.
• Training: Provide training to end-users and administrators to ensure successful adoption and use of the ServiceNow solution.

Requirements:

• Bachelor's degree in Computer Science, Information Systems, or a related field.
• Experience in designing and implementing ServiceNow solutions.
• Experience with ServiceNow development, including custom applications, workflows, and integrations.
• Knowledge of ServiceNow architecture, including modules, databases, and security.
• Strong communication skills, including the ability to communicate technical information to non-technical stakeholders.
• Ability to work in a team environment and collaborate with stakeholders at all levels of the organization.
• Strong problem-solving skills and ability to think creatively to design solutions. ServiceNow certification is preferred but not required.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.