ServiceNow ITOM Platform Engineer - Discovery & Mapping

Old Mutual; Cape Town; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A leading financial services firm in Cape Town is looking for an ITOM Intermediate Platform Engineer to support the ITOM product suite on ServiceNow. The role involves implementing ITOM Visibility, Health, and maintaining CMDB accuracy. The ideal candidate has over 3 years experience, preferably with ServiceNow certifications and strong knowledge of ITIL processes. Successful applicants will ensure smooth operations and work closely with other IT teams, maintaining high customer satisfaction. The position offers an opportunity to contribute significantly to IT operations within the company.

Qualifications

• 3+ years of experience in ITOM across Discovery, Service Mapping, Orchestration, or Event Management.
• ServiceNow Certifications and AWS Certification preferred.
• Experience integrating monitoring tools such as Dynatrace and New Relic.

Responsibilities

• Support the ITOM product suite on ServiceNow.
• Create and validate service maps and event management capabilities.
• Monitor discovery and service mapping results, addressing anomalies.

Skills

Action Planning

Application Development

Data Management

Technical Troubleshooting

Web Development

Education

Bachelor's degree or equivalent diploma in IT

Tools

JavaScript

PowerShell

Python

Job description

A leading financial services firm in Cape Town is looking for an ITOM Intermediate Platform Engineer to support the ITOM product suite on ServiceNow. The role involves implementing ITOM Visibility, Health, and maintaining CMDB accuracy. The ideal candidate has over 3 years experience, preferably with ServiceNow certifications and strong knowledge of ITIL processes. Successful applicants will ensure smooth operations and work closely with other IT teams, maintaining high customer satisfaction. The position offers an opportunity to contribute significantly to IT operations within the company.