Service Supervisor Field Service

Barloworld Equipment (Pty) Ltd; Rustenburg; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading equipment services company in Rustenburg is seeking a qualified Mechanic to achieve financial targets and ensure high-quality service work. In this role, you will leverage your expertise in troubleshooting and earthmoving machinery, and manage a team to meet performance indicators. Candidates should possess a trade test qualification and have significant field service experience in a dynamic working environment. Strong interpersonal skills and technical report writing abilities are essential for success.

Qualifications

• Minimum of 6 years’ experience as a mechanic; trade test qualified.
• At least 4 years of field service mechanic experience with troubleshooting exposure.
• Proficient in working with earthmoving equipment.

Responsibilities

• Achieve cost centre financial targets and KPIs.
• Resolve internal customer queries effectively.
• Maintain quality compliance for service work according to OEM guidelines.

Skills

Troubleshooting and problem-solving

Interpersonal and communication skills

Technical report writing

Basic business and financial understanding

Computer literacy

Education

Grade 12

Trade test qualified in relevant trade (e.g. Diesel Mechanic)

Tools

Caterpillar machinery knowledge

Job description

Key Outputs

• Achievement of cost centre financial targets and Key Performance Indicators
• Resolve internal customer queries
• Effective control of cost centre expenses and WIP
• Ensure effective communication between team and management
• Ensure service work is carried out in compliance with quality standards (OEM Guidelines)
• Apply warranty policies and procedures; this includes warranty decisions and service warranty investigations
• Ensure outputs of service audits are achieved
• Apply Barloworld Equipment leadership philosophy
• Achievement of a team environment that enables maximum productivity and profitability (performance management of team)
• Competency development of team – one our training
• On the job supervision – safety of team
• Reporting of team key performance indicators and prospects
• Take ownership and manage all 2.6.1 appointment responsibilities.
• Management of field service vehicles in area of responsibilities.
• Ensure CC/SOR compliance.
• Sound knowledge of Welding.

Qualification, Experience and Competencies

• Grade12
• Minimum of 6 years’ experience as mechanic general; trade test qualified in relevant trade (e.g. Diesel Mechanic/ Earthmoving Equipment Mechanic) post apprenticeship or learn ship experience.
• Minimum off 4 years field service mechanic experience with substantial troubleshooting exposure.
• Experienced trouble shooting and problem-solving skills on earthmoving equipment machines.
• Well imbedded machine specific technical knowledge and skills.
• Sound interpersonal and communication skills.
• Good technical report writing skills.
• Basic business and financial understanding.
• Computer literate and good business writing knowledge.
• Good and experiences on Caterpillar machine and product knowledge.