Service/Product Design Architect

NTT; Johannesburg; Hybrid; ZAR 1 000 000 - 1 500 000; Full time

Job summary

A leading technology service provider in Johannesburg is seeking a Service/Product Design Architect. This seasoned subject matter expert will develop sustainable and scalable service offers. Responsibilities include documenting service definitions, facilitating design workshops, and collaborating with stakeholders. The ideal candidate will have expertise in systems thinking and extensive experience in IT operations. NTT DATA fosters a diverse workplace and offers a hybrid working model, emphasizing innovation and positive societal impact.

Benefits

Diverse and inclusive workplace

Hybrid work model

Opportunities for growth

Qualifications

• Deep understanding of IT industry environment and business needs.
• Extensive experience in IT environments, particularly within IT Service Operations.
• Proven experience in Service Architecture including Service Delivery Models.

Responsibilities

• Document Internal Service Definitions for new service offers.
• Facilitate ideation and design workshops to identify solution designs.
• Ensure designs meet common principles and client requirements.

Skills

Systems thinking

Design thinking

Strong relationship management

Advanced analytical skills

Negotiation skills

Tools

ITIL

ITSM

ServiceNow

Job description

Make an impact with NTT DATA

Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA

Role Purpose

The Service/Product Design Architect is a seasoned subject matter expert responsible for implementing the relevant business unit strategy through the development of sustainable, scalable, and best-practice service offers. This role collaborates with Service Offer Management to define and scope new services and service capabilities, engaging with key stakeholders to ensure service designs meet real needs across a global marketplace.

Core Focus Areas

• Development of sustainable, scalable service offers aligned with business strategy.
• Formalization of Service Catalogues and Target Operating Model (TOM)
• Application of best practices in design thinking, scaled agile, ITIL, and security to create robust service solutions.

Key Responsibilities

• Document Internal Service Definitions for new service offers and capabilities.
• Facilitate ideation and design workshops to validate needs and identify solution designs at process, platform, and organizational levels.
• Collaborate with architects, designers, and SMEs on detailed solution designs.
• Ensure designs adhere to common and specific design principles for services.
• Conduct detailed analysis of service design and architecture frameworks to ensure designs are fit for purpose and meet client requirements.
• Analyze pre-sales concepts and influence design decisions to ensure operability, maintainability, scalability, and robustness throughout the lifecycle.
• Plan design activities comprehensively, considering all client requirements, specifying technical infrastructure and organizational changes.
• Produce and maintain all design documentation, including blueprints and service design models, for transition and lifecycle phases.
• Assess architecture components, validate technical models, and minimize risks to ensure service designs meet agreed SLAs and OLAs.

Knowledge and Attributes

• Deep understanding of IT industry environment and business needs.
• Strong relationship management and collaboration skills with internal and external stakeholders.
• Expertise in systems thinking and design thinking.
• Comprehensive knowledge of the full software development lifecycle.
• Exceptional documentation skills, particularly in business requirements.
• Advanced analytical and research capabilities.
• Assertive and confident in facilitating business conversations.
• Skilled in negotiation and influencing key stakeholders.
• Ability to establish and manage processes through collaboration and business understanding.

Required Experience

• Expertise in systems thinking, design thinking, service automation and agentic AI
• Extensive experience in IT environments, particularly within IT Service Operations.
• Solid experience in ITIL, ITSM and/or ServiceNow
• Good understanding of SIEM experience
• Proven experience in Service Architecture - Service Delivery Models, Metrics building, RACI and Service Design

Workplace type:

Hybrid Working

About NTT DATA

NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D.

Equal Opportunity Employer

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

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