Service Manager Workshop

Hedz Recruitment Specialists; Ermelo; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A leading recruitment firm is seeking an experienced Workshop Service Manager to lead a franchise dealership's service department in Mpumalanga. This pivotal role requires a minimum of 5 years of experience in a service manager position at dealership level. The successful candidate will oversee operations, enhance customer satisfaction, and manage a high-performing team. Benefits include a competitive salary, company car, medical aid, and more. If you have a passion for leadership and operational excellence, apply now!

Benefits

Company Car

Fuel

Incentives

Medical Aid

Provident Fund

Qualifications

• Minimum 5 years experience as a Service Manager at dealership level.
• Experience with franchise dealerships and reputable automotive brands preferred.
• Solid understanding of accounting, marketing and service profitability.

Responsibilities

• Lead, motivate, and manage the service department.
• Maintain and grow customer satisfaction.
• Oversee staffing, talent retention, training, and development.
• Manage service operations like workflow and scheduling.
• Monitor profitability, costs and budgets.

Skills

Leadership

Customer service

Technical knowledge

Problem-solving

Team-building

Job description

Workshop Service Manager – Franchise Dealership

Location: Mpumalanga

Salary: ±R100 000 CTC (Negotiable)

Benefits: Company Car + Fuel + Incentives | Medical Aid | Provident Fund

Our client, a leading franchise dealership, is seeking an experienced Workshop Service Manager to lead and grow their high-performing service department. This is a fantastic opportunity for a results-driven professional who thrives in a dynamic automotive environment.

Key Responsibilities:

• Lead, motivate, and manage the service department, ensuring high productivity and service quality.
• Maintain and grow customer satisfaction by managing service standards, customer relationships, and feedback.
• Oversee staffing, talent retention, training, and development to build a high-performing team.
• Manage service operations including workflow, scheduling, workshop processes, and dealer management systems.
• Monitor profitability, costs and budgets, applying business acumen to achieve targets.
• Ensure compliance with manufacturer standards, audits, and safety regulations.
• Drive continuous improvement and implement process enhancements to optimize efficiency.

Requirements:

• Minimum 5 years experience as a Service Manager at dealership level.
• Experience with franchise dealerships and reputable automotive brands preferred.
• Strong technical knowledge, problem-solving abilities and workshop oversight experience.
• Proven leadership, communication and team‑building skills.
• Solid understanding of accounting, marketing and service profitability.

If you are passionate about leadership, customer service excellence and operational results, this is your chance to take your career to the next level. Apply now!