Service Manager - Polokwane

Bonafide Human Capital (Pty) Ltd; Polokwane; On-site; ZAR 200 000 - 300 000; Full time

Job summary

An automotive dealer in Polokwane is seeking an experienced Service Manager to oversee the Service Department's efficient and profitable operations. You will manage staff, ensure customer satisfaction, and control expenses while achieving budget objectives. Required qualifications include a Matric and a Technician qualification in Motor Mechanics. Knowledge of Microsoft and experience with Automate or Kerridge is advantageous.

Qualifications

• Matric required.
• Qualified Technician in Motor Mechanics.
• Relevant management qualification is an advantage.
• Fully computer literate.

Responsibilities

• Ensure efficient and profitable operation of the Service Department.
• Achieve high levels of customer satisfaction and retention.
• Supervise staff and manage performance.

Skills

Customer focused management

Excellent negotiation skills

Excellent people management skills

Strong motivational skills

Attention to detail

Education

Matric

Qualified Technician (Motor Mechanic related Trade Qualification)

Relevant post matric qualification in Management

Tools

Microsoft package

Automate/Kerridge

Job description

Our automotive dealer client based in Polokwane currently has a vacancy for an experienced and qualified Service Manager.

Job Description

• Ability to control resources at a level commensurate with profit requirements and enhanced customer relations.
• Ability to maximise departmental profitability through the sale of labour and associated products to franchise and non-franchise customers.
• Supervision of staff, management of performance, discipline, and other staff management related functions.
• Ability to ensure Service Department achieves budget objectives through daily, weekly, and monthly monitoring and control of accounts, operating controls, and composite figures.
• Ability to ensure efficient operation of the Service Department through efficient labour utilization, productivity, and sales.
• Ability to ensure excellence in customer service.
• Ability to maintain effective control of expenses through monthly examination of management accounts to ensure expenditure for the Service Department is in line with budgeted labour sales.
• Ability to effectively communicate with OE and driving their various standards.
• Strong drive to grow, develop skills within the Service Department.

Position Overview

The position will report to the Dealer Principal (DP) The main purpose of the job is to ensure efficient and profitable operation of the Service Department by meeting the objectives that cover the Service Department's operating policies and standards to achieve both high levels of customer satisfaction, retention, and profitability.

Specific Role Responsibilities

• Customer focused management
• Excellent negotiation skills
• Excellent people management skills
• Focus on driving performance

Qualifications and Experience

• Matric
• Qualified Technician (Motor Mechanic related Trade Qualification)
• Relevant post matric qualification in Management will be an advantage.
• Fully computer literate - Microsoft package
• Experience in automate or Kerridge will be an advantage.

Skills and Personal Attributes

• Relevant Driver's License
• Strong motivational skills
• Attention to detail