Service Engineer Imaging - South Africa

Boardroom Appointments; South Africa; On-site; ZAR 300,000 - 400,000; Full time

Job summary

A leading healthcare solutions provider is seeking a Service Engineer Imaging in South Africa. The role involves servicing and installing imaging modalities such as CT, MR, and X-Ray. Candidates must have a technical degree and at least 4 years of relevant experience. Strong troubleshooting and customer service skills are essential. This position offers career growth within a reputed organization.

Qualifications

• Technical training or degree required, associates or higher.
• 4+ years of experience or equivalent combination of education and experience.
• Experience with X-Ray, CT, and/or MR preferred.

Responsibilities

• Start-up, calibration and service of imaging modalities.
• Provide expert level service and install solutions.
• Troubleshoot technical problems and repair failures.

Skills

Technical training or degree

Expert level troubleshooting skills

Fluent English

Customer and communication skills

People management basic skills

Education

Minimum of 4+ years of experience

Job description

About the job Service Engineer Imaging - South Africa

• Technical training or degree, associates or higher; minimum of 4+ years of experience or equivalent combination of education and experience
• X-Ray, Computer Tomography (CT) and/or Magnetic Resonance (MR) Experience Preferred
• Previous working experience in Philips, holding Philips certification - an advantage
• Expert level troubleshooting skills and capable of evaluating room layout, site planning and service planning
• Must be able to effectively set up and connect hospital networks to Philips remote diagnostic applications.
• Requires superb customer and communication skills.
• Must be organized, self-sufficient and capable of working with little or no supervision.
• Management basic skills
• People management basic skills (small team management)
• Fluent English - mandatory. Portuguese - an advantage.

***Please send your CV in English***

Responsibilities:

• Start-up, calibration and service of a selection of imaging modalities (CT, MR, X-Ray and Ultrasound)
• Provide expert level to service and install solutions
• Communicate and escalate technical issues and delays
• Keep installation projects on schedule
• Evaluate room layout and installation quality of mechanical install vendors
• Start-up in accordance with factory instructions and specifications
• Troubleshoot technical problems and repair out of box failures
• Correct vendor and factory errors and mistakes; order missing or damaged parts
• Provide feedback to HQ and support center, factory, project management and planning.
• Execute all service activities and task on equipment under responsibility.
• Performs complex equipment installation, investigative tests, and repairs installed systems in assigned modalities.
• Maintains tools & parts inventory under own responsibility, support schedule maintenance on tools, test equipment, etc., and completes documents required of all interventions from preventive service, corrective to installations.
• Performs complex service or systems calls and interfaces with customer personnel to provide quality service and feedback on problem evaluation and resolution.
• Performs assessment of complex product/equipment performance based on field data and recommends modifications or improvements.
• Successfully demonstrates thorough/ advanced knowledge of a technical or specialty area.
• Generally, 4-5 years of successful experience in area of responsibility and successful demonstration of Key Responsibilities and Knowledge as presented above