Service Delivery Lead

Isilumko Staffing; Johannesburg; On-site; ZAR 600,000 - 800,000; Full time

Job summary

A leading staffing solutions company in Johannesburg seeks an experienced Compliance Project Manager to lead compliance solutions delivery. Responsibilities include ensuring service quality, managing project risks, and building trusted client relationships. The ideal candidate should have a relevant degree and over 5 years of experience in service delivery or project management, with strong knowledge of B-BBEE and Employment Equity legislation.

Qualifications

• 5+ years of experience in service delivery, client success, or project management.
• Strong knowledge of B-BBEE Codes and Employment Equity legislation.
• Advantageous: experience in SaaS or professional services.

Responsibilities

• Lead and coordinate delivery of contracted compliance solutions.
• Ensure services meet SLAs and quality standards.
• Manage risks, resolve issues swiftly, and maintain project records.

Skills

Client relationship management

Project management

Risk management

Compliance knowledge

Education

Bachelor’s degree in business management or related field

Job description

Key Responsibilities

• Lead and coordinate delivery of contracted compliance solutions.
• Ensure services (SaaS, training, advisory, support) meet SLAs and quality standards.
• Manage risks, resolve issues swiftly, and maintain accurate project records.
• Build trusted client relationships and lead regular service reviews.
• Oversee multi-disciplinary delivery teams and foster a high-performance culture.
• Develop SOPs, implement quality controls, and drive process improvements.
• Ensure compliance with BEE codes, Employment Equity legislation, and POPIA.
• Prepare performance reports and present insights to senior management.

Experience

• Bachelor’s degree in business management, Project Management, or related field.
• 5+ years in service delivery, client success, or project management.
• Advantageous: experience in B-BBEE, HR compliance, SaaS, or professional services.
• Strong knowledge of B-BBEE Codes and Employment Equity legislation.