Service Advisor - Clicks Mall of Tembisa

Clicks Group; Johannesburg; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A leading retail company is hiring a Service Advisor for their location in Gauteng, Johannesburg. The role involves managing sales operations, training staff, and ensuring excellent customer service. Ideal candidates should have Grade 12 and relevant qualifications in Retail or Business Management. The position requires strong skills in cash handling and stock management.

Qualifications

• Grade 12 required, relevant qualifications preferred.
• Understanding of retail operations and customer service is essential.
• Experience in managing stock and cash handling.

Responsibilities

• Direct and control all operational activities at the point of sale.
• Ensure high standard of stock and cash management.
• Train and motivate shop assistants and cashiers.
• Resolve customer queries efficiently.

Skills

Customer service

Stock management

Training staff

Cash handling and security

Education

Grade 12

Relevant Retail / Business Management qualification

Job description

Overview

Job title: Service Advisor - Clicks Mall of Tembisa

Job Location: Gauteng, Johannesburg

Deadline: October 25, 2025

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Responsibilities

• To efficiently direct and control all operational activities at the point of sale in a timely and efficient manner.
• To ensure the effective and safe management of stock and cash, minimising shrinkage and ensuring a high standard of general housekeeping and administration
• To ensure shop assistant / cashiers are trained, competent, motivated and directed to fulfill their duties whilst delivering service excellence at all times.
• To ensure sufficient staffing of the shop assistant / cashiers in line with the work schedule, company policies and labour legistation.
• To timeously and efficiently resolve all customer queries in line with the Company's policies.
• To drive the promotion of the Clicks clubcard in order to ensure the achievement of clubcard participation targets.
• To effectively manage stock by enforcing security measures, cash controls, returns policies and all other relevant administrative duties related to minimising stock losses and maximising security procedures at the point of sale.
• To deliver superior customer service by acting as a brand ambassador, being visible and offering a friendly and professional service.
• To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.
• To maintain updated knowledge on products, ranges, promotions and events in order to provide the correct information to customers at all times.

Education

Essential :

• Grade 12
• Relevant Retail / Business Management qualification (External applicants)

Desirable :

• Maths 50% and English 50% at Grade 12 level
• Sales / Retail / Business Development jobs