Senior UX Designer

Tower Group South Africa (PTY) Ltd; Midrand; On-site; ZAR 350 000 - 500 000; Full time

Job summary

A leading usability and design firm in Midrand seeks a skilled UX Designer to enhance the user experience on web and mobile applications. This role requires a minimum of 4 years of industry experience in user-centered design, strong skills in usability testing, and excellent communication abilities. You will collaborate closely with developers to implement design solutions that generate high usability scores and customer satisfaction.

Qualifications

• Minimum of 4 years industry experience in user-centered design.
• Experience with usability testing and user research techniques.
• Excellent communication and interpersonal skills.

Responsibilities

• Ensure exceptional user experience via web and mobile channels.
• Design user interfaces based on usability metrics and feedback.
• Collaborate with developers for implementation of designs.

Skills

User-centered design

Usability testing

Interaction design

Wireframes

Prototyping

HTML

CSS

JavaScript

Mobile development technologies

Education

3 year Degree / Diploma in Interaction Design, Graphic Design, or similar

Job description

Description : Role purpose :

The purpose of the role is to ensure that through user research, information architecture and UX design, Vodacom delivers an exceptional User Experience for customers through the Website and Mobile Application Channels. This role requires solid experience with user interface design, usability, user experience, web development technologies, and interfacing these technologies with front end user interface system.

Key accountabilities and decision ownership :

• User experience design


• Mobile development technologies


• User testing and research


• Channel strategy


• E-commerce

Core competencies, knowledge and experience :

Minimum of 4 years industry experience essential in the following :

• User-centered design, interaction design, information architecture, or similar.


• Incorporate market analysis, customer feedback, site metrics, and usability findings into designs.


• User Research Techniques and disciplines such as usability testing and contextual inquiries.


• Wireframes and Prototyping of user interfaces


• Knowledge of technologies such as HTML, DHTML, CSS, JavaScript, and mobile app operating systems would be advantageous.


• Excellent communication, presentation, and interpersonal skills.


• Experience working in a collaborative team and working directly with developers for implementation of designs.

Must have technical / professional qualifications :

• 3 year Degree / Diploma in one or more of these disciplines : Interaction Design, Graphic Design, Industrial Design, Information Systems / Informatics, Human Computer Interaction or other related fields


• Certified Usability Analyst (CUA) or similar certification would be desirable, but not required.


• Masters in Psychology, Social Sciences advantageous

Key performance indicators :

• Exceptional user experience, measured through usability scores and customer feedback


• Conversion rates on key journeys designed (E-commerce and Self-Service)


• Number of innovations designed resulting from user research and testing

Interfacing technologies with front end user interface system