Senior User Researcher, FinTech — Drive SME Impact

Lula; Cape Town; Hybrid; ZAR 600 000 - 800 000; Full time

Job summary

A leading FinTech company in South Africa is searching for a Senior User Researcher to drive innovation for underserved SMEs. In this role, you will conduct strategic user research, work closely with Product and Marketing teams, and help transform product experiences. With at least 5 years of user research experience and a passion for user-centered design, you'll play a key role in shaping the future of fintech. Join us in making a real difference for small businesses across South Africa.

Qualifications

• 5 years of experience in user research with 2 years in a leadership role.
• Track record in qualitative and quantitative research in fintech or SaaS.
• Expertise in user-centered design principles.

Responsibilities

• Plan and execute strategic user research.
• Collaborate with Product and Marketing teams.
• Handle logistics for research studies.

Skills

User research methods

User-centered design

Communication skills

Collaboration

Research analysis

Education

Degree in Human-Computer Interaction, Psychology, Design, or related field

Tools

UserZoom

Optimal Workshop

Figma

Job description

A leading FinTech company in South Africa is searching for a Senior User Researcher to drive innovation for underserved SMEs. In this role, you will conduct strategic user research, work closely with Product and Marketing teams, and help transform product experiences. With at least 5 years of user research experience and a passion for user-centered design, you'll play a key role in shaping the future of fintech. Join us in making a real difference for small businesses across South Africa.