Senior Tier 3 Service Desk Tech — Remote & On-site

Dial a Nerd; Johannesburg; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A tech service company based in Johannesburg seeks a skilled Tier 3 Technician to provide technical support both onsite and remotely. The role involves installations, configurations, and maintenance of IT equipment, ensuring effective service delivery. Candidates should possess 3+ years of experience, expertise in various operating systems, and excellent communication skills. A valid driver’s licence and reliable vehicle are required. Join this team to enhance your technical capabilities and client relations.

Qualifications

• 3+ years’ experience in a technical support role.
• Solid understanding of desktop and server operating systems.
• Experience with networking hardware such as routers and switches.
• Strong diagnostic and problem-solving skills.

Responsibilities

• Provide technical support on-site and remotely.
• Carry out installations and configurations of IT equipment.
• Maintain client environments and provide upgrade recommendations.
• Document all site visits and resolutions in the ticketing system.
• Build and maintain strong client relationships.

Skills

Technical support

Diagnostic skills

Problem-solving

Communication

Time management

Tools

Networking hardware

Windows

macOS

Linux

Job description

A tech service company based in Johannesburg seeks a skilled Tier 3 Technician to provide technical support both onsite and remotely. The role involves installations, configurations, and maintenance of IT equipment, ensuring effective service delivery. Candidates should possess 3+ years of experience, expertise in various operating systems, and excellent communication skills. A valid driver’s licence and reliable vehicle are required. Join this team to enhance your technical capabilities and client relations.