Senior Store Manager (Durban CBD)

Pedros; Durban; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A local restaurant chain in Durban is looking for a Restaurant Manager to oversee the daily operations of their establishment. Responsibilities include ensuring quality food standards, managing stock control, and handling customer complaints. The ideal candidate will have a minimum of 3 years in restaurant management and possess strong leadership and communication skills. This position offers an opportunity to drive profitability while maintaining high levels of customer service.

Qualifications

• Minimum 3 years related experience in restaurant management.
• Knowledge of GAAP is advantageous.
• Strong management and organizational skills.

Responsibilities

• Oversee restaurant operations and ensure compliance with procedures.
• Manage stock control, purchasing, and orders.
• Handle customer complaints and maintain service levels.
• Maximize profitability and motivate staff.
• Lead recruitment, training, and performance evaluations.

Skills

Restaurant and Fast-Food Service experience

Management skills

Organizational skills

Customer service and good verbal communication skills

Problem-solving skills

Job description

Job Description

DUTIES AND RESPONSIBILITIES

• Overseeing overall operation of the restaurant/ take-away
• Ensuring quality standards of food and PEDROS Standard Operating Procedures are maintained
• Overseeing and managing stock control, purchasing and orders
• Dealing with customer complaints and maintaining customer service levels of the restaurant/ take-away
• Maximising profitability and meeting sales and GP% targets, including motivating staff to do so
• Managing staff including discipline and work rosters.
• Work within a team and drive the restaurant/take-away forward
• Ensuring compliance with health and safety regulationsEnsure daily opening and closing procedures are conducted at the store
• Marketing activities – to ensure that promotion and incentive programmes are introduced at the store
• Customer service relations management – handling of customer service complaints and ensuring complaints are handled within the required time frame
• People management – ensure training programmes are in place for staff development and to maintain and carry out regular structured staff meetings at the store
• Recruitment and selection – leading, training and monitoring the performance of the team in the store to increase productivity and profitability
• Performance evaluation of staff

Requirements

• Restaurant and Fast-Food Service experience. Minimum 3 years related experience required
• GAAP experience and knowledge - Advantageous
• Management skills
• Organizational skills
• Customer service and good verbal communication skills
• Problem-solving skills

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