Senior Store Manager

Pedros; Bloemfontein; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A local restaurant chain is seeking a skilled manager to oversee operations in Bloemfontein. Duties include managing staff, ensuring compliance with quality and safety regulations, and handling customer service relations. The ideal candidate has at least 3 years of experience in restaurant management, excellent organizational and communication skills, and a knack for problem-solving. This role offers an opportunity to lead a team and drive the business forward successfully.

Qualifications

• Minimum 3 years experience in restaurant and fast-food service.
• Knowledge of GAAP is advantageous.
• Strong verbal communication and customer service skills.

Responsibilities

• Oversee overall operation of the restaurant/take-away.
• Ensure compliance with health and safety regulations.
• Manage staff including discipline and work rosters.
• Handle customer complaints and maintain service levels.

Skills

Management skills

Organizational skills

Customer service skills

Problem-solving skills

Job description

Duties and Responsibilities

• Overseeing overall operation of the restaurant/ take-away
• Ensuring quality standards of food and PEDROS Standard Operating Procedures are maintained
• Overseeing and managing stock control, purchasing and orders
• Dealing with customer complaints and maintaining customer service levels of the restaurant/ take-away
• Maximising profitability and meeting sales and GP% targets, including motivating staff to do so
• Managing staff including discipline and work rosters.
• Work within a team and drive the restaurant/take-away forward
• Ensuring compliance with health and safety regulations
• Ensure daily opening and closing procedures are conducted at the store
• Marketing activities – to ensure that promotion and incentive programmes are introduced at the store
• Customer service relations management – handling of customer service complaints and ensuring complaints are handled within the required time frame
• People management – ensure training programmes are in place for staff development and to maintain and carry out regular structured staff meetings at the store
• Recruitment and selection – leading, training and monitoring the performance of the team in the store to increase productivity and profitability
• Performance evaluation of staff

Requirements

• Restaurant and Fast-Food Service experience. Minimum 3 years related experience required
• GAAP experience and knowledge - Advantageous
• Management skills
• Organizational skills
• Customer service and good verbal communication skills
• Problem-solving skills