Senior ServiceNow Lead – ITSM/HRSD/ITOM Expert

DXC Technology; Cape Town; On-site; ZAR 400 000 - 500 000; Full time

Job summary

A technology services provider is seeking an experienced ServiceNow Technical Consultant in Cape Town, South Africa. The candidate will lead the design and implementation of ServiceNow solutions across ITSM, HRSD, and ITOM modules. Responsibilities include managing integrations, applying ITIL best practices, and providing technical mentorship. Ideal applicants will have a Bachelor’s degree and certifications in ServiceNow and ITIL, with strong problem-solving and communication skills. The work model offers flexibility and emphasizes collaboration.

Qualifications

• Strong hands-on experience with ServiceNow ITSM, HRSD, ITOM modules.
• Solid understanding of ITIL processes within ServiceNow environments.
• Experience in scripting, workflow design, and platform customization.
• Proven ability to manage and deliver complex ServiceNow projects.

Responsibilities

• Lead the design, development, and implementation of ServiceNow solutions.
• Gather requirements and translate them into ServiceNow workflows.
• Apply ITIL principles to optimize service management processes.
• Manage integrations between ServiceNow and external systems.
• Provide technical mentorship to project teams.

Skills

ServiceNow ITSM

ServiceNow HRSD

ServiceNow ITOM

ITIL processes

Scripting

Workflow design

Platform customization

Stakeholder management

Problem-solving skills

Education

Bachelor’s degree in Computer Science/Information Technology

Job description

A technology services provider is seeking an experienced ServiceNow Technical Consultant in Cape Town, South Africa. The candidate will lead the design and implementation of ServiceNow solutions across ITSM, HRSD, and ITOM modules. Responsibilities include managing integrations, applying ITIL best practices, and providing technical mentorship. Ideal applicants will have a Bachelor’s degree and certifications in ServiceNow and ITIL, with strong problem-solving and communication skills. The work model offers flexibility and emphasizes collaboration.