Senior IT Business Analyst — Finance & Insurance

Boardroom Appointments; South Africa; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A leading recruitment agency is seeking an IT Business Analyst III to ensure operational effectiveness and deliver customer experience excellence. The ideal candidate will have 3-5 years of experience in the financial and insurance sector, along with strong project management and analytical skills. This position emphasizes teamwork, continuous learning, and quality assurance practices in a dynamic environment.

Qualifications

• 3-5 years of experience as a Business Analyst in the financial and insurance sector.

Responsibilities

• Ensure operational excellence within the business unit.
• Manage deliverables on multiple projects.
• Deliver customer experience excellence.
• Analyze business unit activities against service standards.
• Review and document business systems and user needs.
• Conduct quality assurance practices.

Skills

Operational excellence

Project management

Cost consciousness

Customer experience

Business analysis

Process improvement

Quality assurance

Team collaboration

Continuous learning

Education

Grade 12 Certificate

Relevant degree or diploma

Job description

A leading recruitment agency is seeking an IT Business Analyst III to ensure operational effectiveness and deliver customer experience excellence. The ideal candidate will have 3-5 years of experience in the financial and insurance sector, along with strong project management and analytical skills. This position emphasizes teamwork, continuous learning, and quality assurance practices in a dynamic environment.