Senior Insights Executive

Iqbusiness South Africa; Johannesburg; On-site; ZAR 500 000 - 700 000; Full time

Job summary

A leading insights firm in Johannesburg seeks a Senior Insights Executive to lead projects that drive growth through expert research and data analysis. The role requires someone with 3-5 years of research experience, strong project management skills, and the ability to translate complex data into actionable insights. The ideal candidate should have a degree in a relevant field and be proficient in Microsoft Office. The position emphasizes relationship building and requires effective communication skills to manage stakeholders successfully.

Qualifications

• 3-5 years research experience, preferably in CX or Market research.
• Fluent in spoken and written English.
• Proficient in Microsoft Office tools.

Responsibilities

• Lead projects and accounts to drive insights and growth.
• Manage account activities and collaborate across departments.
• Ensure timely delivery of high-quality results.
• Develop and implement reporting, tracking, and analysis methods.

Skills

XM/CX Research Leadership

Project Management

Data Analysis

Research Design

Analytical Thinking

Strategic Thinking

Customer Insight

Relationship Building

Problem Solving

Education

Degree in relevant field (economics, marketing, sociology, psychology, research, statistics, or business)

Post-graduate qualification

Tools

Microsoft Office (Outlook, Excel, PowerPoint, Word)

Job description

We have an opportunity for a seasoned XM Senior Insights Executive to lead projects and accounts, driving insights and growth through expert research design and data analysis. As a key team player, you’ll manage account activities, collaborate across departments, and ensure timely delivery of high-quality results.

Roles and Responsibilities

• A good understanding of XM/CX Research Leadership skills
• Project management skills
• Ensure sound relationships with all internal and external stakeholders
• Research design, Data analysis, consolidation and presentation
• Translate data into insights that address key client business questions
• Develop and implement appropriate reporting, tracking and analysis methods
• Contract Renewals
• Technical platform knowledge
• Knowledge transfer
• Thought leadership

Competencies

• Strategic Thinking/Insights
• Business Acumen
• Analytical thinking
• Attention to detail
• Customer insight & focus
• Relationship building/Networking
• Service delivery excellence
• Decision making
• Open & effective communication
• Problem solving
• Process Orientation
• Adaptability
• Critical thinking
• Storytelling
• Time management

Requirements

• 3‑5 years research experience (preferably in the CX or Market research industry)
• Holds a degree in economics, marketing, sociology, psychology, science, research, statistics, or business, preferably a post‑graduate qualification
• Fluent in English (spoken and written)
• Proficient in Microsoft and Office tools; specifically, MS Outlook, Excel, PowerPoint, and Word

Please note: As all IQbusiness roles require honesty in the handling of or access to cash, finances, financial systems, or confidential information; our recruitment process requires that the following background checks be completed: credit, criminal, ID, and qualification verification.

IQbusiness is committed to sustainable growth and transformation, we embrace diversity and employ previously disadvantaged individuals.