Senior Housekeeping Operations Manager

More A House; Cape Town; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A local hospitality company in Cape Town seeks a Housekeeping Manager to oversee housekeeping operations and manage team performance. This role involves ensuring compliance with high service standards, handling guest complaints, and participating in financial management of the department. The ideal candidate will possess strong leadership skills, a background in hospitality management, and a focus on customer satisfaction. Competitive salary and benefits offered.

Qualifications

• Experience in managing housekeeping operations and team.
• Strong understanding of budget management and cost control.
• Ability to respond to guest inquiries and complaints effectively.

Responsibilities

• Manage daily housekeeping operations and ensure compliance with standards.
• Supervise staff and conduct regular inspections of guest rooms.
• Handle guest complaints and improve service performance.
• Participate in staffing decisions and training for new hires.

Skills

Guest service orientation

Strong communication skills

Team collaboration

Attention to detail

Education

High School Diploma

Hospitality Management Degree (preferred)

Job description

A local hospitality company in Cape Town seeks a Housekeeping Manager to oversee housekeeping operations and manage team performance. This role involves ensuring compliance with high service standards, handling guest complaints, and participating in financial management of the department. The ideal candidate will possess strong leadership skills, a background in hospitality management, and a focus on customer satisfaction. Competitive salary and benefits offered.