Senior Field Service Technician - Grinding

Metso; Alberton; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A global engineering company is seeking a Field Service Technician - Grinding in Alberton, South Africa. Key responsibilities include managing customer service requests and site activities, ensuring compliance with procedures, and effective scheduling for service teams. The ideal candidate should have 3-5 years of experience in heavy industry and possess strong interpersonal and communication skills. The role offers diverse learning opportunities and promotes an inclusive work culture.

Benefits

Global incentive programme

Extensive learning opportunities

Inclusive culture

Worldwide support

Qualifications

• 3-5 years of experience in heavy industry, preferably with grinding mills.
• Experience with planning and maintenance execution in a field service environment.
• Strong written and verbal communication skills in English.

Responsibilities

• Action and manage customer service requests and site activities.
• Scheduling, planning & travel logistics of teams for site work.
• Ensure FSM work orders are completed as per Metso procedures.

Skills

Interpersonal skills

Leadership

Problem solving

Communication in English

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Attention to detail

Team player

Self-motivated

Education

Matric (Grade 12)

Job description

Job Title: FIELD SERVICE TECHNICIAN – GRINDING, SOUTH AFRICA

Job posting end date: 13 February 2026

We are seeking a Field Service Technician - Grinding to join our FSE Team. The successful candidate will be responsible for, but is not limited to, the use of Field Service Systems such as FSM, FSE related Apps and ensuring that customer specific requirements are fulfilled by identifying the correct resources and planning the safe and timely execution of field service tasks in the most cost‑efficient manner in the FSM system under the guidance of the field service leadership team.

In this position, you will report to FS Supervisor, FS Manager, Field Service Operations.

This position is mainly located in Alrode, Gauteng.

Team You Belong To

You will join the FSE Team and work closely with internal and external stakeholders, such as Customers, FS Management, Other Field Service Team Members including Technicians and Contractors, FSE Site Contract Managers, Sub‑Contractors and Service Coordinators.

What You Will Do

• Action and manage customer service requests, enquiries, and site activities as and when they arise
• Site mobilization including inductions, medicals, flight tickets, visas/work permits and site access
• Scheduling, planning & travel logistics of teams identified for site work, plan and manage own work schedules
• Review maintenance requirements on scope of work and secure / confirm availability of manpower, materials stored on site, wear and spare parts requirements
• Safe execution of FS site activities on site
• Submitting weekly timesheet entries of own hours
• Ensure Field Service Management (FSM) work orders are completed as per Metso processes and procedures, service report finalization within 7 days after completion of site work
• Compliance with Metso field service processes and procedures
• Support and maintain utilisation and safety reporting process
• Be a customer contact for field service team
• Follow up on spares / services required for field service jobs
• Establish the scope of FS work with customers
• Be proactive in ensuring that all costs are collected in a timely manner prior to job closing and invoicing
• Other tasks as assigned by Service Operations Manager

Who You Are

• Matric (Grade 12)
• Minimum 3‑5 years of experience in heavy industry, preferably with grinding mills, inspections, maintenance and resource planning
• Experience with planning and maintenance execution in a field service environment
• Experience with working in a customer‑focused and fast‑paced professional field service environment

Working Conditions

• 15% office based
• Unlimited growth potential in field service operations

What Skills, Competencies and Requirements (Hard and Soft) are Essential for This Role

• Strong interpersonal, leadership and administrative skills
• Willingness to actively engage in problem solving
• Ability to effectively communicate defined reliability guidelines to customers
• Capability to identify improvement opportunities that deliver value to the business based on analysis
• Strong written and verbal communication skills in English; additional languages considered a plus
• Proficient in Microsoft Excel, Word and PowerPoint
• Professional
• Team player
• Attention to detail
• Self‑motivated

What's In It For You

• An inspiring purpose – enabling sustainable modern life. Minerals and metals are the backbone of essential functions in the modern world, yet there is a need for more sustainable solutions to collect and process them. At Metso, you will help transform the industry and make a positive change.
• Compensation and rewards – a global incentive programme tied to business and performance targets
• A thriving culture – Metso is committed to an inclusive culture that enables everyone to do their best and reach their full potential. A culture that is courageous, compelling, caring and unites our people to build a sustainable future together.
• Extensive learning opportunities – ongoing growth dialogues, internal mobility, mentoring programmes, education assistance, ambitious projects and global opportunities.
• Worldwide support – leverage our network of peers across the world, offering valuable assistance; we get things done together, through open and honest communication.

Get In Touch

• Go to our website www.metso.com, click on careers and start your application
• Go to PeoplePoint, click on careers and start your application

Hiring Manager: Deon Erasmus

Metso is an equal opportunity employer committed to fostering an inclusive and diverse workforce culture. All qualified applicants will receive consideration for employment without regard to race, religion, colour, nationality, gender, gender identity, sexual orientation, age, status as a protected veteran or status as a qualified individual with a disability.

Metso is a frontrunner in sustainable technologies, end‑to‑end solutions and services for the aggregates, minerals processing and metals refining industries globally. We improve our customers’ energy and water efficiency, increase their productivity and reduce environmental risks with our product and service expertise. We are the partner for positive change. Metso is headquartered in Espoo, Finland. At the end of 2024 Metso had close to 17,000 employees in around 50 countries and sales in 2024 were about EUR 4.9 billion. Metso is listed on the Nasdaq Helsinki.

metso.com