Senior Enterprise Customer Success & Growth Lead

Ferva Business Partners; Gauteng; On-site; ZAR 500 000 - 700 000; Full time

Job summary

A leading business consultancy is seeking a motivated Customer Success Manager to enhance their Customer Success function. This role focuses on building strong client relationships and ensuring customer satisfaction from onboarding to ongoing engagement. Ideal candidates have 4+ years in a B2B environment, preferably in financial services, with strong people skills and problem-solving abilities. If you thrive in dynamic settings and enjoy data analysis, this opportunity could be a perfect fit.

Qualifications

• 4+ years of experience in a B2B / enterprise focused scale-up, preferably selling to financial institutions.
• Strong people skills to build and maintain trusted relationships.
• Sharp problem solving abilities with prioritization skills.

Responsibilities

• Build relationships with a portfolio of clients to understand needs and resolve issues.
• Own the post-sale customer implementation and success process.
• Support the setup of the Customer Success and Support function.

Skills

Relationship building

Problem solving

Analytical thinking

Project management

Job description

A leading business consultancy is seeking a motivated Customer Success Manager to enhance their Customer Success function. This role focuses on building strong client relationships and ensuring customer satisfaction from onboarding to ongoing engagement. Ideal candidates have 4+ years in a B2B environment, preferably in financial services, with strong people skills and problem-solving abilities. If you thrive in dynamic settings and enjoy data analysis, this opportunity could be a perfect fit.