Senior Digital Transformation Specialist

Bebeesolution; Gauteng; On-site; ZAR 550 000 - 700 000; Full time

Job summary

A leading technology solutions provider located in Gauteng is seeking an experienced professional to implement and configure monitoring and automation solutions. The ideal candidate will possess a Bachelor's degree in Information Technology, at least 5 years of experience in solution implementation, and have strong expertise in AIOps tools and cloud environments. This role involves collaboration with multiple teams to ensure effective deployment and service integration while maintaining operational SLAs.

Qualifications

• Minimum 5 years of experience in solution implementation or systems integration.
• Certifications in AIOps tools or ITIL are advantageous.
• Experience with enterprise IT monitoring or service management.

Responsibilities

• Implement and configure ecosystem-developed products for clients.
• Manage platform-specific configurations in line with SLAs.
• Collaborate with teams to ensure deployment readiness.

Skills

AIOps platforms

Cloud environments (AWS, Azure)

ITSM tools (Service Now, Motadata)

Solution architecture

Deployment automation

Service integration (SIAM)

Enterprise Architecture frameworks (TOGAF)

Troubleshooting skills

Education

Bachelor's degree in Information Technology

Computer Science degree

Tools

Science Logic SL1

Service Now

Terraform

Ansible

Job description

Key Requirements :

Bachelor's degree in Information Technology, Computer Science, or related field.

Minimum 5 years of experience in solution implementation, systems integration, or architecture delivery.

Certifications in AIOps tools (e.g., Science Logic SL1), Service Now, Azure / AWS, or ITIL are advantageous.

Experience in deploying enterprise IT monitoring, automation, or service management solutions in large-scale or regulated environments is a strong advantage.

Skills and Expertise :

Hands‑on experience with AIOps platforms (e.g., Science Logic SL1), cloud environments (AWS, Azure), and ITSM tools (Service Now, Motadata).

Strong understanding of solution architecture, deployment automation, and service integration (SIAM).

Working knowledge of Enterprise Architecture frameworks (e.g., TOGAF) and agile implementation methodologies.

Solid troubleshooting, documentation, and communication skills across technical and non‑technical stakeholders.

Familiarity with frameworks such as :

ITIL v4 for service management.

ISO / NIST for security alignment.

Dev Ops / CI‑CD deployment practices.

Infrastructure-as-Code (Terraform, Ansible) is advantageous.

Responsibilities : Solution Implementation & Configuration :

Implement and configure ecosystem‑developed products (e.g., monitoring, automation, ITSM integration, observability tools).

Adapt pre‑architected blueprints into executable deployment plans for clients.

Manage platform‑specific configurations in line with SLAs and operational models.

Technical Solution Support :

Provide input to technical designs, solution architecture, and deployment plans under guidance from the Head of Solutions.

Participate in solution integration testing, cutover planning, and handover to Service Operations.

Provide Tier‑3 implementation support during onboarding and transformation programs.

Cross‑Functional Collaboration :

Collaborate with the Service Delivery and Infrastructure Operations teams to ensure platform alignment and deployment readiness.

Act as a key liaison between Ecosystem / Product Development teams and customer implementation teams.

Support the Project Management Office (PMO) by contributing to implementation workstreams and delivering on‑time project milestones.

Documentation & Knowledge