Senior CX Consultant - Automotive

Maersk; Cape Town; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A global logistical company in Cape Town is seeking a Senior Customer Experience Consultant. This role involves managing customer issues, building relationships, and enhancing service quality. Candidates should have 3-5 years of customer experience in logistics and strong communication skills. The environment is dynamic, valuing diversity and individual performance, while promoting ongoing development and ethical practices.

Qualifications

• 3-5 years of experience in customer experience and logistics.
• Excellent communication skills (written, verbal, interpersonal).
• Results-driven with experience in KPI-focused environments.

Responsibilities

• Manage customer issues and collaborate with stakeholders.
• Provide proactive updates to customers about shipment status.
• Continuously seek improvements in service and customer experience.

Skills

Customer service excellence

Analytical problem-solving

Communication skills

Relationship building

Adaptability

Tools

Microsoft Office

Job description

Would you like to be part of a value-driven, internationally oriented environment where we enable global trade daily?

We are seeking a dynamic Senior Customer Experience Consultant to deliver exceptional service and serve as the primary contact for our valued customers. In this role, you will manage the entire shipment lifecycle, resolve customer issues, and communicate proactively to ensure a seamless experience. Building strong relationships and understanding customer needs will be key to driving satisfaction and supporting our business growth.

WHAT WE OFFER :

Joining Maersk means working in a culturally diverse, stimulating environment filled with new ideas and approaches. We value individual performance within highly professional teams supported by our core values. Teamwork to us means acceptance, respect, dedication, and the belief that we can achieve more together.

Living our values involves competing ethically in the marketplace, ensuring our reputation as a credible and valuable partner. Through Constant Care and Humbleness, we prepare for the future while valuing our customers and competitors as essential to our improvement. Our daily work is guided by Uprightness and Our Employees, emphasizing transparency and accountability, making Maersk an inspiring and challenging workplace. We are committed to hiring the best person for the role, regardless of gender, age, nationality, or religion.

KEY RESPONSIBILITIES :

• Manage customer issues and collaborate with relevant stakeholders to facilitate effective solutions
• Handle escalated situations and complaints across multiple communication channels
• Coordinate with the extended Customer Experience team to ensure smooth shipment processes and high service quality
• Provide proactive updates to customers about shipment status and deviations, along with potential solutions
• Continuously seek improvements in service and customer experience
• Act as the primary contact for customers, building strong relationships and understanding their business needs
• Use relationship skills and customer service excellence to grow revenue and promote value-added services

WHO WE ARE LOOKING FOR :

• 3-5 years of experience in customer experience and logistics, with a successful track record in customer service
• Proficiency in Microsoft Office and understanding of supply chain processes
• Excellent communication skills (written, verbal, interpersonal)
• Analytical, solution-oriented, with logical problem-solving abilities
• Adaptable, quick learner, and comfortable managing multiple systems
• Results-driven with experience in KPI-focused environments and strong commercial awareness
• Skilled in rapport-building, diplomacy, and stakeholder engagement
• Flexible, open to change, and committed to ongoing development
• Highly organized, detail-oriented, with accurate and timely reporting skills

Maersk promotes diversity and inclusion and is an equal opportunity employer. We welcome applicants regardless of race, gender, age, religion, or other protected characteristics. We support accommodations during the application process; please contact us for assistance.