Senior Clerk Operations Support

AVBOB South Africa; Centurion; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A leading insurance firm in Centurion is looking for a self-reliant Administrative Support member to process payments and manage multiple administrative tasks. Key responsibilities include evaluating operational claims, facilitating rep ranking processes, and maintaining communication with stakeholders. Ideal candidates will have at least 2-3 years of experience in insurance administration, excellent communication skills, and intermediate proficiency in Excel. This is a full-time position with opportunities for growth.

Qualifications

• Minimum 2-3 years experience in insurance administration.
• Proficient in MS Office, particularly Excel.
• Must have experience in administrative support.

Responsibilities

• Process all payments for the department.
• Evaluate and process operational claims and permit applications.
• Facilitate the rep ranking process and communicate statuses.
• Administer promotional items, calendars, and diaries.

Skills

Excellent verbal and written communication skills

Intermediate Computer Skills (Ms Office, Excel)

Experience in insurance administration

Project coordination experience

Budget management experience

Education

Grade 12

Tertiary qualification

Job description

Job Location: Centurion, Gauteng, South Africa Application Deadline: February 15, 2026

Description

• We are looking for a self-reliant individual with excellent verbal and written communication skills, to be part of our operation support insurance team. Under the supervision of the department head, you will be responsible for processing all payments of the department.

Payments

• Evaluate and process operational claims (sponsorships, entertainment claims ,water payments and electricity payments)
• Communicate the claims status with relevant stakeholders
• Evaluate and process new suppliers on system.
• Updating of the expense register on Excel and maintaining payment dates within SLA from Finance department.
• Handling and filing of all documentation and correspondence.Follow-up on reconciliations for all advance payments made and liaise with Finance department.

Permits

• Evaluate and process permit applications for various sources
• Processing for Saps submission and approval
• Record keeping of permits documentation
• Reports Generation
• Source and branch enquiries on permits maintenance
• Permits system maintenance
• Source maintenance and permits systems maintenance

Representatives Ranking

• Facilitate the rep ranking process
• Monitor tied agents progress monthly
• Allocate preliminary monthly status
• Generate early warning letter to tied agents not meeting the required standards
• Communicate monthly statuses to branches
• Allocate final status annually
• Update systems with final status and communicate statuses to branches
• Communicate annual allocate status by means of letters to tied agents
• Communicate final statuses to commission annually

Rep uniforms

• Identify new uniform qualifiers
• Communicate new qualifiers to the suppliers and branches to commence with the ordering process
• Maintain and manage annual uniform allocation, subsidy and bulk ordering
• Facilitate payment process for annual bulk orders and reconciliation in terms of payments
• Communicate to suppliers new subsidy amount per individuals annually

Promotional items, calendar and diaries

• Administer annual promotion materials and diaries need analysis
• Allocate annual promotion materials quantities per stakeholder
• Allocate annual promotion materials budget subsidy per stakeholder
• Facilitate enquiries from branches and suppliers
• Administer supplier payments for the annual promotion items
• Administer reconciliation in terms of the payments vs budgets
• Facilitate promotion items ordering and delivery arrangements

General administration

• Identify and report any system problems to ensure continuity
• Assist other team members where needed
• Assist with department daily email and telephonic queries

Requirements

• Grade 12
• 2 - 3 years experience in insurance administration
• Tertiary qualification will be an advantage
• Intermediate Computer Skills (Ms Office, Excel and E-mail)
• Experience in providing administrative support
• Experience in coordinating projects
• Experience in budget management and cost tracking