Senior Claims & Operations Manager – Life & Group

Interdot Solutions; Sandton; On-site; ZAR 500 000 - 700 000; Full time

Job summary

A dynamic financial services firm in South Africa seeks an experienced Claims Manager to join their team. The ideal candidate should possess a relevant tertiary qualification and at least three years of management experience within the long-term insurance industry. Responsibilities include improving operational efficiency, managing staff, and ensuring adherence to service level agreements. Strong negotiation skills and relationship management are crucial for this role. The position is based in Sandton, Gauteng, offering a vibrant work environment.

Qualifications

• Minimum 3 years management experience in long-term insurance.
• 2-3 years' experience as a group risk/Individual life assessor.
• Ability to facilitate senior-level executive engagements.

Responsibilities

• Provide optimal staff capacity with correct skills.
• Implement initiatives to improve operational efficiency.
• Ensure adherence to SLAs and quality standards.

Skills

Claims management

Customer relationship management

Negotiation skills

Business administration

Analytical problem-solving

Education

Relevant tertiary qualification (OT/Nursing/Physiotherapy)

Tools

MS Office

Job description

A dynamic financial services firm in South Africa seeks an experienced Claims Manager to join their team. The ideal candidate should possess a relevant tertiary qualification and at least three years of management experience within the long-term insurance industry. Responsibilities include improving operational efficiency, managing staff, and ensuring adherence to service level agreements. Strong negotiation skills and relationship management are crucial for this role. The position is based in Sandton, Gauteng, offering a vibrant work environment.