Senior Cash Retention Manager

Absa Bank; Gauteng; On-site; ZAR 500 000 - 750 000; Full time

Job summary

A prominent financial services institution is seeking a Manager of Business Retention in Gauteng, South Africa. The role focuses on developing retention strategies to keep existing customers loyal, leveraging data-driven insights and personalized engagement. Key responsibilities include managing a retention team, analyzing customer data, designing and executing retention campaigns, and collaborating across various departments to improve customer relationships. Ideal candidates will possess a Bachelor's degree in business or marketing and have 5-10 years of relevant experience.

Qualifications

• Proven success in managing teams and client relationships at a senior level.
• Minimum of 5-10 years' experience in sales, business development and customer service.
• Expertise in creating data-led retention programs and marketing strategies.

Responsibilities

• Develop data-led retention programs and marketing strategies.
• Identify at-risk customers and conduct proactive outreach.
• Analyze customer data to find trends and track campaign effectiveness.
• Lead and coach a retention team and improve processes.

Skills

Data analysis

Customer engagement

Team management

Strategic planning

Customer relationship management

Education

Bachelor's degree in business or marketing

MBA or equivalent postgraduate qualification

Job description

A prominent financial services institution is seeking a Manager of Business Retention in Gauteng, South Africa. The role focuses on developing retention strategies to keep existing customers loyal, leveraging data-driven insights and personalized engagement. Key responsibilities include managing a retention team, analyzing customer data, designing and executing retention campaigns, and collaborating across various departments to improve customer relationships. Ideal candidates will possess a Bachelor's degree in business or marketing and have 5-10 years of relevant experience.