Senior Call Centre Agent - High-Risk Environment

Pace Car Rental; Johannesburg; On-site; ZAR 50,000 - 200,000; Full time

Job summary

A leading car rental company in Port Elizabeth is seeking a Senior Call Centre Agent. This role involves managing high-pressure calls and ensuring exceptional client service. Ideal candidates will have 2-3 years of experience and strong communication skills. Opportunities for growth and professional training are provided. Competitive salary with performance incentives included.

Benefits

Competitive salary

Growth opportunities

Ongoing professional training

Qualifications

• 2-3 years of experience in a call centre or client service environment.
• Proven ability to stay calm and professional under stress.
• Computer literacy and accurate data entry skills.

Responsibilities

• Manage inbound and outbound calls in a demanding setting.
• Handle urgent client queries with professionalism.
• Maintain accurate call records.

Skills

Verbal Communication

Written Communication

Problem-Solving

Stress Management

Education

Degree/diploma in Business, Communications, or related field

Job description

Introduction

Senior Call Centre Agent – High-Risk Environment

Location: Port Elizabeth
Job Type: Permanent | Full-Time
Company: Pace Car Rental

Are you hungry for a challenge? Do you thrive in high-pressure situations and have the confidence to lead conversations? Are you willing to work shifts, nights, and weekends in a role where every decision counts?

If your answer is yes, Pace Car Rental wants you on our team!

About Pace Car Rental
Pace Car Rental is one of South Africa’s leading car rental brands, known for offering a wide variety of vehicles with transparent pricing and exceptional service. We are growing fast, and we’re looking for talented people who want to grow with us.

About the Role

We are looking for experienced Senior Call Centre Agents to join our high-performance team in Port Elizabeth. This is not your average call centre job — you will work in a high-risk environment, where accuracy, compliance, and client care are critical.

Key Responsibilities

• Manage inbound and outbound calls in a demanding, fast-paced setting.
• Handle urgent and sensitive client queries with professionalism.
• Apply sound judgment and problem-solving skills in complex situations.
• Calmly de-escalate challenging conversations while ensuring client satisfaction.
• Maintain accurate call records and follow-ups.
• Strictly adhere to company policies, procedures, and risk protocols.
• Collaborate with team members and supervisors to meet targets and service standards.

Minimum Requirements

• Degree/diploma in Business, Communications, Risk Management, or a related field (preferred).
• 2–3 years’ experience in a call centre, operations, or client service environment.
• Proven ability to stay calm, professional, and solution-focused under stress.
• Excellent verbal and written communication skills.
• Computer literacy and accurate data entry skills.
• Willingness to work shifts, including nights, weekends, and public holidays.

What We Offer

• Competitive salary with performance-based incentives.
• Growth opportunities in a fast-paced and supportive environment.
• Ongoing professional training and development.
• The chance to work for a well-known, respected brand that is building for the future.

Ready to Apply?

If you are ready to take on this exciting challenge, please email your CV to [e-mail] with the subject line: Senior Call Centre Agent – Port Elizabeth

Learn more about us: pacecarrental.co.za