Senior Business Analyst

Sabenza It Recruitement; South Africa; On-site; ZAR 600,000 - 900,000; Full time

Job summary

A leading recruitment agency in South Africa seeks a Senior Business Analyst with expertise in Salesforce CRM and insurance systems to support digital transformation initiatives. The ideal candidate has over 5 years of experience, strong communication skills, and a passion for delivering innovative solutions. Flexible work arrangements and a focus on professional development are offered.

Benefits

Flexible work arrangements

Focus on professional development

Innovation-driven team environment

Qualifications

• 5+ years as a Business Analyst, with at least 3 years in a senior or lead capacity.
• Proven experience working with Salesforce (Sales Cloud, Service Cloud, or Financial Services Cloud).
• Strong domain knowledge of insurance operations, particularly P&C or life insurance.

Responsibilities

• Support digital transformation initiatives and business process improvements.
• Bridge the gap between business needs and technology, ensuring effective delivery of high-impact solutions.

Skills

Salesforce CRM expertise

Insurance operations knowledge

Stakeholder engagement

Excellent documentation skills

Tools

Salesforce

Job description

Overview

We are seeking a seasoned Senior Business Analyst with deep expertise in Salesforce CRM and Insurance systems to support digital transformation initiatives and business process improvements. This role bridges the gap between business needs and technology, ensuring effective delivery of high-impact solutions across our insurance product lines.

Responsibilities

• to support digital transformation initiatives and business process improvements.


• This role bridges the gap between business needs and technology, ensuring effective delivery of high-impact solutions across our insurance product lines.

Qualifications

• 5+ years as a Business Analyst, with at least 3 years in a senior or lead capacity.


• Proven experience working with Salesforce (Sales Cloud, Service Cloud, or Financial Services Cloud).


• Strong domain knowledge of insurance operations, particularly P&C or life insurance.


• Experience with policy admin systems, claims platforms, or broker/agent portals.


• Excellent documentation skills (BRDs, FRDs, process flows, use cases, user stories).


• Strong communication and stakeholder engagement skills.


• Agile/Scrum methodology experience preferred.


• Salesforce certifications (e.g., Administrator, Business Analyst) are a plus.

Benefits

• Work on high-impact digital initiatives in a growing insurance technology landscape.


• Collaborate with a passionate, agile team driving innovation.


• Flexible work arrangements and strong focus on professional development.