Senior Business Analyst

PPS; South Africa; On-site; ZAR 600 000 - 900 000; Full time

Job summary

A prominent financial services company in South Africa is seeking a Senior Business Analyst to enhance process efficiency and ensure quality solutions through analysis and documentation. The ideal candidate must possess a Bachelor’s degree in Information Systems and have at least five years of experience in the financial sector. This role requires strong business analysis and project management skills, with an emphasis on effective communication and stakeholder engagement. Key responsibilities include translating requirements into specifications and producing quality business documentation.

Qualifications

• 5 years of experience as a Business Analyst within the Financial Industry.
• Strong understanding of business incidents, change and priority management.
• Knowledge of Business Architecture and Business Process Management principles.

Responsibilities

• Translate business requirements into functional specifications.
• Produce high-quality business and technical documentation.
• Drive operational efficiency through new interface capabilities.

Skills

Business Analysis

Process Management

Project Management

Agile Methodologies

Stakeholder Engagement

Education

Bachelor of Commerce (BCom) in Information Systems

BCom Honours in Business Sciences

Scaled Agile Framework (SAFe) Agile Certification

Job description

Closing Date

2026/01/19

Reference Number

PPS260109-4

Job Type

Permanent

Job Title

Senior Business Analyst

Business Unit

PPS InsCo

Department

Group IT

Location

South Africa – Western Cape – Cape Town

Job Advert Summary

To review and analyse business rules and requirements for technical systems, this role ensures quality solutions are delivered through statistical tracking, workflow analysis, and functional specifications. It also involves developing business cases, delivering process or technology solutions, and leading business process mapping and improvement initiatives aligned with Business Process Management.

Minimum Requirements

Education

• Bachelor of Commerce (BCom) in Information Systems
• BCom Honours in Business Sciences with specialisation in Investment Management of Computer Science (preferred)
• Scaled Agile Framework (SAFe) Agile Certification or other Agile development training

Experience

• 5 years of experience as a Business Analyst within the Financial Industry
• Project Management experience (preferred)
• Experience in the implementation of correspondence engine components and amendment to correspondence artefacts
• Experience as a lead Business Analyst on multi-discipline software development teams
• Experience in participating in complex multi-team delivery models
• Detailed experience in understanding business incidents, change and priority management

Knowledge and Skills

• In-depth knowledge of the full end-to-end services, systems and processes
• Understanding of systems interactions within the context of business process delivery (i.e. workflow system, Customer Relationship Management (CRM), Business Process Management (BPM), batch systems and data warehousing)
• Knowledge and ability to apply Business Architecture and Business Process Management principles
• Proven knowledge of general business principles and practices, including financial and people management in a matrix structure
• In-depth knowledge of Process Management
• Proficient knowledge in implementing business methodologies including problem management/incident resolution
• Understanding of Systems development Life Cycles
• Ability to implement and improve the competence of Business Analysis within Business Engagement
• Ability to lead and guide the completion of Business Analysis Artefacts, participate in the formulation of flexible Solution Designs, and produce quality documentation

Competencies

• Openness to Change
• Persistence and Tenacity
• Analysis
• Creative and Innovative Thinking
• Relationship Building
• Client Focus
• Process Optimisation

Duties and Responsibilities

• Collect, understand, and translate business requirements into functional specifications and detailed test plans, supplemented with functional, non-functional, and technical specifications documented as solution acceptance criteria
• Produce high-quality business and technical documentation—including use cases, activity diagrams, sequencing diagrams, entity relationship diagrams, and deployment diagrams—while guiding the completion of Business Analysis artefacts and contributing to flexible solution designs
• Act as the liaison between clients, development teams, and third parties throughout the development lifecycle, while constructively engaging with business stakeholders to ensure customer requirements are understood and addressed with innovative thinking
• Drive operational efficiency by developing interface capabilities with third-party vendors, workflow tools, and new in-house systems, and maintain Business Process Management standards and procedures
• Assess the impact of legislative and regulatory changes on business processes and systems, and develop and present operational service metrics that explain business impact and risk
• Enhance client, business, and Management Information System (MIS) reports, and support the development of new reporting tools to meet evolving business needs
• Deliver quality business requirement specifications within agreed timelines, consistently applying solution design standards that reflect customer needs, automation, digitisation, and Artificial Intelligence (AI) relevance