Senior Account Manager

DVT; Gauteng; On-site; ZAR 800 000 - 1 000 000; Full time

Job summary

A leading software services provider is seeking a Senior Account Manager to oversee high-value enterprise accounts in Gauteng. You will provide strategic leadership, nurture client relationships, and drive account growth while ensuring successful delivery of solutions. The ideal candidate will have at least 8 years of experience in account management, a strong technical background in software engineering, and excellent communication skills. This role offers an opportunity to leverage your expertise in a dynamic environment.

Qualifications

• At least 8 years experience in account management or enterprise sales.
• Proven experience selling or managing software development services.
• Track record managing large enterprise accounts.
• Previous experience in software engineering or consulting is a plus.

Responsibilities

• Serve as the primary advisor to enterprise clients.
• Build and maintain trusted relationships with clients.
• Engage with clients to identify business challenges.
• Ensure timely delivery of solutions according to customer needs.
• Manage a complex portfolio of accounts for growth.
• Lead negotiations for contracts and agreements.

Skills

Strong technical background in software engineering

Ability to identify client problems

Demonstrable ability to communicate and influence

Network of contacts in Southern Africa

Strong negotiation and presentation abilities

Strong verbal and written communication skills

Understanding of business software services

Meticulous attention to detail

Strong commercial acumen

Ability to manage conflict

High emotional intelligence

Advanced skills in leveraging AI

Job description

Our Senior Account Managers take overall responsibility for the services delivered by DVT to a portfolio of high-value enterprise accounts. In addition, as a Senior Account Manager, you will be expected to provide strategic leadership, identify and shape technical solutions, and drive account growth while maintaining excellent client relationships.

RESPONSIBILITIES:

• Serve as the primary strategic advisor to enterprise clients, including C-level decision makers.
• Build and maintain deep, trusted relationships across customer organisations – business, operations, and technical functions.
• Engage with clients to understand their business challenges and technical constraints, and translate these into appropriate technical solutions.
• Facilitate executive-level engagements, quarterly reviews, and strategic planning workshops, relevant to your account portfolio.
• Ensure the timely and successful delivery of DVT’s solutions according to customer needs, objectives, and contractual commitments.
• Monitor delivery health across all assigned accounts and act early to mitigate risks.
• Manage a larger and more complex portfolio of high-value accounts, ensuring revenue growth and profitability.
• Develop new business with existing clients and identify areas of improvement to meet and exceed sales targets.
• Leverage your personal network of clients to open new opportunities for DVT.
• Forecast and track key account metrics, including quarterly sales results, annual forecasts, and pipeline.
• Prepare regular reports on account status, risks, opportunities, and financial performance.
• Collaborate with sales, delivery, and leadership teams to identify and grow opportunities within your region.
• Lead contract, SOW, NDA, and commercial negotiations, ensuring alignment with agreed terms and scope.
• Review client contracts and statements of work to safeguard DVT commercially and legally.
• Oversee DVT’s staff at your accounts (line management remains with their DVT line managers).

SKILLS:

• Strong technical background in software engineering or software delivery, with solid understanding of the full Software Development Lifecycle.
• Ability to identify client problems and conceptualise technical solutions that align with DVT’s capabilities.
• Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organisation, including executive and C-level.
• An established network of contacts with clients in Southern Africa that can be leveraged for new opportunities.
• Excellent listening, negotiation and presentation abilities.
• Strong verbal and written communication skills, with the ability to explain complex technical concepts simply.
• Strong understanding of the business software services industry and emerging technology trends.
• Meticulous with strong attention to detail and quality.
• Strong commercial acumen, including forecasting, account planning and pipeline development.
• Ability to manage conflict and navigate difficult discussions constructively.
• High EQ with the ability to build trust and long-term relationships.
• Advanced skills in leveraging AI for efficiency and productivity purposes.

PERSONAL CHARACTERISTICS:

• Energetic and passionate about technology and customer success.
• Able to work collaboratively within a team environment whilst driving specific objectives individually.
• Driven for success with a strong results orientation.
• Adaptable and flexible in a fast-paced, changing environment.
• Neat, professional and presentable in all client interactions.
• Structured, organised and disciplined in managing workload and priorities.
• Resilient and composed under pressure.

MINIMUM EXPERIENCE:

• At least 8 years’ experience in customer relationship management, account management or enterprise sales within the custom software engineering industry.
• Proven experience selling or managing software development, consulting or technical services solutions.
• Demonstrated track record managing a portfolio of large and strategic enterprise accounts.
• Previous hands‑on experience in a software engineering, technical consulting or delivery management role is highly advantageous.
• Deep understanding of SDLC processes and modern software engineering practices.
• Existing network of enterprise clients, ideally within Southern Africa.
• Experience reviewing and negotiating commercial contracts, statements of work and related legal documentation.

ROLE OVERVIEW

TO BE SUCCESSFUL IN THIS ROLE, YOU WILL NEED:

• Industry knowledge: Understanding current trends, competition and regulations, with a commitment to continuous learning and professional development.
• Strategic thinking: Aligning client needs with DVT’s goals, anticipating demand and identifying growth opportunities within accounts.
• Strong communication skills: Clearly articulating complex technical concepts in a persuasive manner and actively listening to understand client needs deeply.
• Problem‑solving skills: Analysing complex situations and developing creative, pragmatic solutions while remaining calm under pressure.
• Emotional intelligence: Navigating complex social dynamics and managing emotions – your own and others’.
• Relationship building: Developing and nurturing strong relationships with clients, partners and stakeholders, fostering trust and long‑term collaboration.
• Negotiation skills: Structuring and negotiating contracts, pricing and terms in a way that delivers win–win outcomes.
• Attention to detail: Reviewing contracts, pricing and terms to ensure overall quality and prevent errors.
• Adaptability: Flexibility in approach, willingness to learn from experience and staying relevant as technologies and client needs evolve.
• Results orientation: Being driven by measurable outcomes and continuously striving to exceed targets, with regular tracking of progress.