Senior Account Manager

First Distribution; Durban; On-site; ZAR 350,000 - 450,000; Full time

Job summary

A leading technology distribution company in Durban seeks a Senior Account Manager to drive business development and enhance relationships with resellers. The successful candidate will have 3-5 years of experience in IT account management and strong communication skills. This permanent role requires a matric qualification, reliable transport, and CRM system knowledge.

Qualifications

• 3 - 5 years of IT Account Management / Sales experience within the IT Distribution Industry.
• Mainstream Technology Distribution experience in selling to IT resellers.
• Fluent in English

Responsibilities

• Acting as a partner senior account manager and advocate focused on relationship building.
• Drive Gross Profit targets through Resellers.
• Recruitment of new Resellers.

Skills

Strong Self Motivational and Empowerment skills

Strong Communication Skills

Strong Relationship and Self-Management Skills

Excellent time management skills

Education

Matric

Tools

Customer Relationship Management (CRM) System Administration

Job description

Overview

Job title : Senior Account Manager

Job Location : KwaZulu-Natal, Durban

Deadline : September 30, 2025

Main responsibilities

• Acting as a partner senior account manager and advocate with a focus on relationship building, business development, and improving the buyer experience.

Responsibilities

• Driving Gross Profit targets through Resellers.
• Selling First Distribution’s product portfolio within existing Resellers.
• Recruitment of new Resellers.
• Display key competencies of product knowledge and brand programs across the relevant portfolio of products.
• Business Review Sessions with brand managers.
• Bi-weekly sales review with Line Manager.
• Monthly sales review with General Manager : Networks.
• Drive targeted partner development planning.
• Drive Sales Strategy and overview sessions with resellers.
• On-boarding process within accounts : operational, sales, technical processes.
• Build and manage effective relationships with relevant team members and resellers.
• Ensure the satisfactory execution of the aligned business plan in conjunction with your Line Manager and Brand Managers.
• Demonstrate sales growth.
• Demonstrate the ability to identify and qualify new deals and partners in order to sustain the required levels of pipeline and target coverage.
• Report opportunity details to the Line Manager and brand managers on a regular basis (weekly) showing deal progression and pipeline creation using the Customer Relationship Management system.
• Ensure that sales targets are achieved and report any deviations with detailed explanations.
• Ensure targeted profit margins are achieved.
• Ensure brand rebates are realized.
• Ensure adherence to Call Plans
• Ensure weekly activities and minutes of meetings are reported to the Line Manager.
• Ensure sales reports and sales forecasts are submitted to Line Manager.

Reseller Account Management

• Engage with Resellers and Brand Managers on required Marketing events / initiatives.
• Ensure the achievement of the position of NW BU Trusted Advisor in Reseller Accounts
• Ensure customers receive newsletters, pricing, special promotional offers, etc.
• Record detailed account information.
• Develop a Strategic account plan for each allocated account.
• Comprehensive understanding of all role players, budgets, purchasing, and competitors within assigned accounts.
• Facilitate & resolve queries and escalations.

Internal training associated with competencies :

• During the first week of your employment, you'll be presented with a meticulously crafted learning map designed to seamlessly guide you through your on-the-job training experience.

Requirements

• Matric
• Mainstream Technology Distribution experience (i.e. selling to IT resellers)
• Customer Relationship Management (CRM) System Administration.
• 3 - 5 years of IT Account Management / Sales experience within the IT Distribution Industry.

Skills and Abilities

• Strong Self Motivational and Empowerment skills.
• Strong Communication Skills.
• Strong Relationship and Self-Management Skills.
• Takes Initiative.
• Works well with all kinds of people.
• Remains calm under pressure.
• Proven account management or other relevant experience
• Demonstrated ability to communicate, present, and influence credibly and effectively at all levels of the organization.
• Excellent time management skills.

Ability to meet Job Requirements :

• Fluent in English
• Own reliable transport and a valid driver’s license

Office Requirements :

• Office-based working environment.
• Semi-formal dress code.
• Working hours are from 08 : 00 – 17 : 00.
• Excellent international business language skills (English), both written and verbal.
• Reliable transport to and from the office.

Notes

• This is a permanent position subject to a successful three-month probationary period.
• You will be required to perform such duties as reasonably required by the business.
• Your job description may be amended from time to time if it is valid and reasonable.
• You will serve the Company or any Associated Entity in such capacity as management may reasonably require.
• Duties must be performed faithfully, diligently, and to the best of your abilities.
• You agree to use your best endeavors to promote the best interests of the Company and any Associated Entity.
• You may be required within reason, to work outside of set duties and / or perform in more than one role

Deadline

30th September, 2025

Sales / Retail / Business Development jobs