Security Manager

Virtual Bee; Durban; On-site; ZAR 480 000 - 600 000; Full time

Job summary

A premium resort company in Durban seeks a Security Manager to oversee safety and security operations for guests and staff. The role involves managing daily security operations, leading a diverse team, and ensuring compliance with safety laws and standards. Applicants should have extensive experience in security management and a background in hospitality. This full-time position offers an opportunity to implement world-class safety measures while promoting a culture of excellence.

Qualifications

• Minimum 7 years of security management experience.
• Minimum 3 years in hospitality or resort environments.
• Experience leading large-scale security operations.

Responsibilities

• Oversee daily security operations across the resort.
• Implement and enforce security SOPs aligned with global standards.
• Lead and mentor a multicultural security team.
• Conduct risk assessments and manage safety audits.
• Serve as primary contact for emergency services.

Skills

Leadership skills

Crisis response expertise

Situational awareness

Communication skills

Conflict resolution

Knowledge of SA security laws

Proficiency in security technologies

Education

National Diploma or Degree in Security Management

PSIRA Grade A registration

First Aid Level 1

Job description

Job Description :

Job Overview

The Security Manager is responsible for ensuring the safety and security of guests, staff, property, and assets across the large, premium Club Med South Africa Resort.

This role supports Club Med's culture of happiness, hospitality, and excellence by implementing world-class safety standards, leading all security personnel, and coordinating emergency response operations.

The Security Manager reinforces Club Med's values while ensuring guests enjoy a carefree, relaxed holiday experience.

Key Responsibilities

1. Security Operations Management

Oversee daily security operations across the resort, including accommodation villages, Villas, leisure spaces, sports areas, beaches, entrances, and back‑of‑house.

Implement and enforce security SOPs aligned with Club Med global standards done in alignment with South African legislation.

Supervise the performance and conduct of the contracted security team, working through the on‑site shift manager.

Manage CCTV control rooms, access systems, and physical patrols.

Establish robust incident‑response procedures.

2. Staff Leadership and Training

Lead, mentor, and motivate a multicultural security team.

Provide regular training on emergency response, de‑scalation, guest service, and safety.

Uphold Club Med's "Happy to Care" team culture.

Ensure all team actions are executed with professionalism and respect for the guest experience.

Uphold KARE policy in the workplace.

3. Risk Management and Compliance

Conduct risk assessments and manage safety audits and develop mitigation strategies.

Ensure compliance with South African legislation, PSIRA requirements, and Club Med's international safety standards.

Maintain emergency action plans, fire‑safety protocols, and crisis procedures.

4. Guest and Staff Safety

Oversee safety during events, entertainment, and peak traffic times.

Investigate incidents and enforce preventive measures and complete IOD process for work accident‑related incidents in collaboration with HR.

Maintain exceptional guest‑service interactions during sensitive situations.

5. Liaison & Reporting

Serve as primary contact for SAPS, emergency medical services, fire departments, and private security.

Deliver routine safety performance reports to management.

6. Technology, Systems & Equipment

Oversee CCTV, alarms, radios, access control, and safety infrastructure.

Manage upgrades, maintenance schedules, and vendor relationships.

Skills and Competencies

Strong leadership skills with proven ability to manage multicultural teams.

Crisis and emergency response expertise.

High‑level situational awareness and fast, accurate decision‑making.

Excellent communication and interpersonal skills.

Strong de‑scalation and conflict‑resolution skills.

In‑depth knowledge of SA security laws, PSIRA regulations, and OHS standards.

Proficiency in security technologies (CCTV, access control, reporting systems).

High integrity and confidentiality in all situations.

Minimum Experience Requirements

Minimum 7 years of security management experience.

Minimum 3 years working in hospitality, tourism, or resort environments.

Experience leading large‑scale resort or campus‑style security operations.

Demonstrated collaboration with law‑enforcement and emergency services.

Proven history of developing and implementing security procedures.

Education and Qualifications

PSIRA Grade A registration

National Diploma or Degree in Security Management, Risk Management, Policing, Criminology, or related field.

First Aid Level 1 (or higher).

Valid Driver's License.

Clear criminal record – verified through SAPS or third‑party screening.

Advantageous

CPP, CSMP, Fire Safety Certification, Health & Safety Officer Certification.

Key Personal Attributes

Guest‑focused approach aligned with Club Med's values.

Ethical, dependable, and trustworthy.

Physically fit and capable of emergency mobilisation.

Organised, detail‑oriented, and proactive.

Flexibility to work evenings, weekends, and holidays as required.

Working Conditions

Fast‑paced, high‑volume resort environment.

Rotational shifts including nights.

On‑call availability for emergencies.

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Other, Information Technology, and Management

Industries

Office Administration