SDR Manager – Client Success & Operations

Growth Troops; Cape Town; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading sales solutions firm in Cape Town seeks an experienced SDR Manager to oversee client relationships and the operational aspects of outbound campaigns. The role involves managing SDR performance, optimizing workflows with tools like HubSpot and Zapier, and ensuring overall campaign success. Candidates should have a solid background in sales management, client handling, and be proficient in data-driven reporting. This position offers the chance to lead projects and make strategic recommendations.

Qualifications

• Experience managing clients or accounts in a sales or GTM environment.
• Strong understanding of outbound motions and SDR performance metrics.
• Advanced proficiency in HubSpot, Zapier, GoHighLevel, and Excel.

Responsibilities

• Serve as the primary contact for clients, managing expectations and performance reviews.
• Lead and support SDRs, ensuring they meet targets.
• Build and optimize workflows using HubSpot, Zapier, and GoHighLevel.

Skills

Client relationship management

SDR performance metrics

Communication

Automation building

CRM maintenance

Tools

HubSpot

Zapier

GoHighLevel

Excel

Job description

We’re looking for an SDR Manager who can manage client relationships while running the operational side of outbound campaigns. You’ll be the main point of contact for clients, ensure their SDRs deliver results, and build the systems that keep everything running efficiently.

Responsibilities

• Serve as the primary contact for clients, managing expectations, performance reviews, and campaign updates.

• Lead and support SDRs working on client accounts; ensure they hit activity and meeting targets.

• Build and optimize workflows using HubSpot, Zapier, GoHighLevel, and internal tools.

• Maintain CRM accuracy, reporting, and lead routing for all client projects.

• Deliver weekly performance summaries and strategic recommendations.

• Troubleshoot issues, refine targeting, and optimize outbound processes.

Requirements

• Experience managing clients or accounts in a sales or GTM environment.

• Strong understanding of outbound motions and SDR performance metrics.

• Advanced proficiency in HubSpot, Zapier, GoHighLevel, and Excel.

• Ability to build automations, reporting dashboards, and data-driven insights.

• Organized, clear communicator, and comfortable juggling multiple client accounts.