CLM Implementation Specialist

PwC - Global; Johannesburg; On-site; ZAR 350 000 - 450 000; Full time

Job summary

A leading consulting firm in South Africa is seeking an Associate CLM Implementation Specialist to support client implementations of CLM platforms. This role involves documenting business requirements, configuring solutions, ensuring quality through testing, and collaborating with stakeholders. Ideal candidates will have a relevant degree and some experience in consulting or technology, with strong communication and analytical skills essential for success. The position offers hands-on learning opportunities and exposure to emerging technologies.

Qualifications

• Bachelor’s degree in a relevant field or equivalent practical experience.
• 1 year of experience in CLM, CRM, BPM, ERP, or Technology Consulting.
• Foundational understanding of contract lifecycle processes.

Responsibilities

• Assist in gathering and documenting business requirements.
• Configure components like templates and metadata fields.
• Draft and execute test scripts and validate fixes.
• Support data preparation and integration testing.
• Collaborate with clients to ensure on-time delivery.

Skills

Learning mindset

Communication

Attention to detail

Teamwork

Problem-solving

Time management

Process mapping

Education

Bachelor's degree in Information Systems, Computer Science, Engineering, Business, Legal

Tools

Microsoft Office

Visio

Lucidchart

Job description

Management Level

Associate

Job Description & Summary

At PwC, our people in business application consulting specialise in consulting services for a variety of business applications, helping clients optimise operational efficiency. These individuals analyse client needs, implement software solutions, and provide training and support for seamless integration and utilisation of business applications, enabling clients to achieve their strategic objectives.

In contract lifecycle management technology (CLM) at PwC, you will specialise in providing consulting services for implementing CLM technology solutions. You will have extensive experience in various CLM technologies.

Driven by curiosity, you are a reliable, contributing member of a team. In our fast‑paced environment, you are expected to adapt to working with a variety of clients and team members, each presenting varying challenges and scope. Every experience is an opportunity to learn and grow. You are expected to take ownership and consistently deliver quality work that drives value for our clients and success as a team. As you navigate through the Firm, you build a brand for yourself, opening doors to more opportunities.

Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:

• Apply a learning mindset and take ownership for your own development.
• Appreciate diverse perspectives, needs, and feelings of others.
• Adopt habits to sustain high performance and develop your potential.
• Actively listen, ask questions to check understanding, and clearly express ideas.
• Seek, reflect, act on, and give feedback.
• Gather information from a range of sources to analyse facts and discern patterns.
• Commit to understanding how the business works and building commercial awareness.
• Learn and apply professional and technical standards (e.g. refer to specific PwC tax and audit guidance), uphold the Firm's code of conduct and independence requirements.

Associate – CLM Implementation Specialist

SATIC’s Contract Lifecycle Management (CLM) practice is growing, and we are seeking motivated early‑career professionals to join us as Associate CLM Implementation Specialists. In this role, you will support client implementations of leading CLM platforms (e.g., Agiloft, Icertis, ContractPodAI), working under the guidance of senior team members to translate business needs into well‑documented configurations, execute testing, and enable user adoption. This is a hands‑on role with strong learning and growth opportunities, including platform certifications and exposure to emerging capabilities such as Contract Intelligence and Generative AI.

Key Responsibilities

CLM Solution Design and Configuration (Support)

• Assist in gathering and documenting business requirements related to contract types, metadata, workflows, approvals, and reporting.
• Help translate requirements into user stories, process flows, and configuration workbooks.
• Configure components under supervision, including:
  • Contract templates, clause libraries, and metadata fields
  • Workflows, business rules, roles, and permissions
  • Notifications, dashboards, and basic reports
• Maintain accurate documentation of configurations, decisions, and change logs.

Testing and Quality Assurance

• Draft and execute test scripts for unit, system, and regression testing.
• Log, track, and retest defects; validate fixes against functional requirements.
• Prepare UAT materials and support UAT cycles by coordinating test data, assisting users, and capturing feedback.

Implementation, Data, and Deployment Support

• Support data preparation and migration tasks, including data mapping, cleansing, and import activities.
• Assist with integration testing for items such as e‑signature, SSO, or ERP/CRM data flows.
• Contribute to cutover planning, go‑live readiness, smoke testing, and hypercare support.
• Monitor post‑go‑live issues, triage tickets, and document enhancement requests.

Stakeholder Collaboration, Change Management, and Training

• Collaborate with client stakeholders, project managers, and the CLM implementation team to ensure on‑time delivery.
• Create end‑user enablement materials (job aids, quick reference guides, demo recordings) and co‑facilitate training sessions.
• Provide clear status updates, raise risks or blockers promptly, and follow PwC delivery methods and quality standards.
• Stay current with CLM product releases and relevant trends (e.g., obligation management, AI‑assisted clause extraction).

Skills and Experience

• Bachelor’s degree in Information Systems, Computer Science, Engineering, Business, Legal or a related field; or equivalent practical experience.
• 1 years of experience in CLM, CRM, BPM, ERP, Legal Operations, Procurement, or Technology Consulting (internships and co‑ops considered).
• Foundational understanding of contract lifecycle processes (request, authoring, review/negotiation, approvals, execution, obligations, renewals).
• Ability to translate business needs into clear documentation (requirements, user stories, process maps).
• Hands‑on aptitude for configuration and testing with strong attention to detail and data quality.
• Proficiency with Microsoft Office (Excel including pivot tables/LOOKUPs, PowerPoint, Word) and process mapping tools (e.g., Visio/Lucidchart).
• Strong communication, teamwork, time management, and problem‑solving skills.

Travel Requirements

Up to 20%

Available for Work Visa Sponsorship?

No

Job Posting End Date

January 31, 2026