SAMBASSADOR

Smollan; Gauteng; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A leading service provider seeks a Sambassador in Clearwater, responsible for enhancing customer experience and sales growth. The ideal candidate will have a Matric, 2-3 years of experience in retail sales, and skills in customer service and communication. This position offers the opportunity to improve service quality and manage inventory in a dynamic environment.

Qualifications

• Matric is required.
• 2-3 years’ experience in a sales retail environment.
• Knowledge of customer service and effective communication.

Responsibilities

• Manage customer experience and gather feedback.
• Monitor and manage inventory and compliance.
• Provide insights and reports on customer interactions.

Skills

Sales and Marketing knowledge

Customer Service Skills

Self management

Effective administration and communication skills

Knowledge and understanding of renewable energy

Literacy - MS Office

Education

Matric

Job description

We are looking for a Sambassador in Clearwater to ensure product/service exposure, increased sales, and achievement of targets by representing the company and its services to the trade in-store and growing the customer base within the forecourt.

Responsibilities

• Customer Experience Management
• Manage customer vetting and registration
• Manage rental process
• Gather feedback and suggestions from customers to continuously improve the rental service
• Monitoring and managing inventory including the storing, tracking and maintenance of equipment
• Inventory Management
• Charging devices
• Managing & Ensuring Compliance
• Standards & Discipline Management
• Brand Management & Compliance onsite
• HSSE compliance
• Non-Compliance Escalation
• Reporting and KPI's
• Delivery of Quality Reporting & Insights
• Feedback on what is working and what is not working
• Red flag escalations of issues encountered on the sites
• Speedy response to resolve issues that are encountered
• Provide insights gained from customer interactions
• Administration
• Capture daily, weekly and monthly reports based on customer interactions and sales
• Identify challenges and corrective actions
• Customer Satisfaction and Service
• Gather feedback from customer complaints, queries and requests and ensure resolution
• Build and maintain strong working relationships

Minimum Qualifications

Matric

Minimum Experience

2-3 years’ experience in sales retail environment

Knowledge, Skills & Abilities

• Sales and Marketing knowledge
• Customer Service Skills
• Self management
• Effective administration and communication skills
• Knowledge and understanding of renewable energy
• Literacy - MS Office

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