Sales & Support VA

TalentPop App; Remote; ZAR 200 000 - 300 000; Full time

Job summary

A dynamic e-commerce support company is seeking a Sales and Support Virtual Assistant (VA) to provide exceptional customer service and support. The ideal candidate will have at least one year of remote experience in sales or customer support, excellent communication skills, and a tech-savvy background. You'll manage customer inquiries, assist with product recommendations, and collaborate with teams to improve sales processes in a fully remote setting. Join us to help shape the future of e-commerce sales and support.

Benefits

Performance-based raises and commission opportunities

Paid time off

Monthly health stipend or HMO coverage

Recognition bonuses for outstanding performance

Career development opportunities

Qualifications

• Minimum of 1 year remote/online experience in sales, customer support, or virtual assistant roles.
• Comfortable using various customer support platforms.
• Ability to work independently in a remote, fast-paced environment.

Responsibilities

• Provide real-time support to customers via live chat, email, SMS, and phone.
• Manage order inquiries, including shipping, tracking, returns, and refunds.
• Collaborate with internal teams to meet performance and service goals.

Skills

Excellent written and verbal communication skills in English

Detail-oriented

Proactive

Results-driven

Tools

Shopify

Gorgias

Zendesk

Job description

We're Hiring: Sales and Support Virtual Assistant (VA)

Remote | Full-Time | E-commerce Support

At TalentPop App, we partner with fast-growing e-commerce brands to deliver exceptional sales and customer support that drives conversions and builds loyalty. We are currently looking for a Sales and Support Virtual Assistant (VA) to join our remote team.

If you have a background in sales or customer service and are highly organized, tech-savvy, and motivated to help customers find the right solutions — this role may be a perfect fit.

What you’ll do

• Provide real-time support to customers via live chat, email, SMS, and phone
• Recommend products, assist in purchase decisions, and identify upsell/cross-sell opportunities
• Manage order inquiries, including shipping, tracking, returns, and refunds
• Update CRM tools and track customer interactions accurately
• Represent each e-commerce brand in a way that reflects their tone and values
• Share customer feedback and insights to improve sales processes
• Collaborate with internal teams to meet performance and service goals

Qualifications

• Minimum of 1 year remote/online experience in sales, customer support, or virtual assistant roles
• Excellent written and verbal communication skills in English
• Comfortable using platforms such as Shopify, Gorgias, Zendesk, or similar tools
• Ability to work independently in a remote, fast-paced environment
• Detail-oriented, proactive, and results-driven

Technical Requirements

• A personal PC or laptop with an i5 processor or higher
• A stable internet connection with a minimum of 15 Mbps upload and download speeds
• A quiet, professional workspace for calls

What We Offer

• Performance-based raises and commission opportunities
• Paid time off
• Monthly health stipend or HMO coverage (location-dependent)
• Recognition bonuses for outstanding performance
• 100% remote setup with a supportive, collaborative team environment
• Career development opportunities

Join us at TalentPop App and help shape the future of e-commerce sales and support. Apply today.