Sales & Support VA

TalentPop App; Remote; ZAR 150 000 - 250 000; Full time

Job summary

A leading e-commerce support company is looking for a Sales and Support Virtual Assistant (VA) to provide exceptional customer service remotely. This role involves assisting customers with purchase decisions, managing order inquiries, and collaborating with internal teams. Ideal candidates will have at least 1 year of experience in sales or customer support, excellent communication skills, and familiarity with platforms such as Shopify. The position offers performance-based raises, paid time off, and a supportive remote work environment.

Benefits

Performance-based raises and commission opportunities

Paid time off

Monthly health stipend or HMO coverage

Recognition bonuses for outstanding performance

100% remote setup

Career development opportunities

Qualifications

• Minimum of 1 year remote/online experience in sales, customer support, or virtual assistant roles.
• Ability to work independently in a remote, fast-paced environment.

Responsibilities

• Provide real-time support to customers via live chat, email, SMS, and phone.
• Manage order inquiries, including shipping, tracking, returns, and refunds.
• Collaborate with internal teams to meet performance and service goals.

Skills

Excellent written and verbal communication skills in English

Detail-oriented

Proactive

Results-driven

Tools

Shopify

Gorgias

Zendesk

Job description

We're Hiring: Sales and Support Virtual Assistant (VA)

Remote | Full-Time | E-commerce Support

At TalentPop App, we partner with fast-growing e-commerce brands to deliver exceptional sales and customer support that drives conversions and builds loyalty. We are currently looking for a Sales and Support Virtual Assistant (VA) to join our remote team.

If you have a background in sales or customer service and are highly organized, tech‑savvy, and motivated to help customers find the right solutions — this role may be a perfect fit.

IMMEDIATE ACTION REQUIRED: APPLICATION FAST-TRACK!

To ensure your application is reviewed by the Recruitment Team, you must follow these critical steps exactly. Applications that do not choose 'Brand Concierge' and enter the correct code WILL NOT be reviewed.

• When selecting the position during your application, please choose “Brand Concierge” from the list of available roles.
• In the application form, you’ll be asked for an application code – please enter SSVA in that field.

Key Responsibilities

• Provide real-time support to customers via live chat, email, SMS, and phone
• Recommend products, assist in purchase decisions, and identify upsell/cross-sell opportunities
• Manage order inquiries, including shipping, tracking, returns, and refunds
• Update CRM tools and track customer interactions accurately
• Represent each e-commerce brand in a way that reflects their tone and values
• Share customer feedback and insights to improve sales processes
• Collaborate with internal teams to meet performance and service goals

Qualifications

• Minimum of 1 year remote/online experience in sales, customer support, or virtual assistant roles
• Excellent written and verbal communication skills in English
• Comfortable using platforms such as Shopify, Gorgias, Zendesk, or similar tools
• Ability to work independently in a remote, fast‑paced environment
• Detail‑oriented, proactive, and results‑driven

Technical Requirements

• A personal PC or laptop with an i5 processor or higher.
• A stable internet connection with a minimum of 15 Mbps upload and download speeds.
• A quiet, professional workspace for calls.

What We Offer

• Performance-based raises and commission opportunities
• Paid time off
• Monthly health stipend or an HMO coverage to keep you feeling your best(location‑dependent)
• Recognition bonuses for outstanding performance
• 100% remote setup with a supportive, collaborative team environment
• Career development opportunities

Join us at TalentPop App and help shape the future of e-commerce sales and support. Apply today.