Sales Operations Manager

Redial BPO; Johannesburg; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A forward-thinking BPO company in Johannesburg is seeking an experienced Sales Operations Manager to optimize sales operations. The ideal candidate will lead teams, ensure compliance with quality standards, and utilize data analysis for performance enhancement. Applicants should hold a Bachelor's degree and possess bilingual skills in Spanish and English. Flexibility and a results-driven mindset are key in this office-based role with a 45-hour workweek.

Qualifications

• Minimum 1 year as Team Leader.
• Minimum 1 year as Operations Supervisor.
• Strong technical knowledge required.

Responsibilities

• Leading high-volume, performance-driven sales operations.
• Upskill sales teams to ensure target achievement.
• Manage day-to-day performance through KPIs & sales metrics.
• Conduct performance reviews and remediation plans.
• Foster a high-performance culture.

Skills

Bilingual (Spanish & English)

Data analysis

Negotiation

Problem-solving

MS Office proficiency

Education

Bachelor’s degree in administrative or human areas

Job description

Sales Operations Manager – Johannesburg, South Africa

Company: Redial BPO

Location: Johannesburg, South Africa

Job Type: Full-Time | Management

About the Role:

We are looking for an experienced Sales Operations Manager to lead and optimize our operational processes. This role involves managing human and material resources, ensuring compliance with security and quality protocols, and driving performance through data analysis and strategic planning.

Key Responsibilities:

• Leading high-volume, performance-driven sales operations aligned with BPO delivery models
• Upskill sales teams, ensuring consistency, quality assurance and target achievement
• Manage day-to-day performance through KPI's & sales metrics
• Giving real-time feedback to agents, enabling consistency to exceed conversion and targets
• Conduct performance reviews and remediation plans to improve individual and team outcome
• Foster a high-performance culture and continuous improvement
• KPI management
• Client-focused sales delivery
• Supervise training agendas for team development.
• Driving Sales and sales targets in a BPO environment
• Understanding of the sales cycle
• Able to manage and coach sales team
• Support & motivate teams to achieve performance goals

Requirements:

• Education: Bachelor’s degree in administrative or human areas (Essential)
• Language: Bilingual (Spanish & English), English level C1 (Essential)
• Minimum 1 year as Team Leader and 1 year as Operations Supervisor
• Minimum 1 year in Sales experience.
• Strong technical knowledge: MS Office, negotiation, problem-solving, data analysis
• Certifications in personnel management, leadership, or project administration (Preferred)
• Availability for flexible schedules, weekends, remote work, and occasional travel

Working Conditions:

• Office-based role in a relaxed environment
• 45-hour workweek, Monday to Friday, flexible between 1:00 PM and 7 Text

Why Join Us?

At Redial BPO, we foster innovation and collaboration. Join us to lead dynamic teams and make a measurable impact on operational success.

Apply Today!

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