Sales Operations Co-ordinator

Zenzero; Gqeberha; On-site; ZAR 350,000 - 500,000; Full time

Job summary

An IT Managed Service Provider in Gqeberha is seeking a detail-oriented Sales Operations Coordinator to support their sales team. This role includes preparing quotes, managing client renewals, and coordinating with vendors. The ideal candidate has experience in sales support within an IT environment and strong organizational skills. Proficiency in CRM systems is essential. Competitive compensation and growth opportunities available.

Qualifications

• Previous experience in a sales support or operations role, ideally within an IT MSP or technology reseller.
• Strong understanding of IT products and services (hardware, software, cloud solutions).
• Excellent attention to detail and organisational skills.

Responsibilities

• Prepare and issue accurate quotes for hardware, software, and services.
• Track and manage contract and subscription renewals for existing clients.
• Coordinate with account managers for timely communication with clients about renewals.
• Register deals with vendors to secure pricing advantages and promotional incentives.
• Maintain CRM records with accurate data.

Skills

Sales support experience

IT product knowledge

CRM proficiency

Attention to detail

Strong communication

Stakeholder management

Organizational skills

Multi-tasking ability

Tools

Salesforce

HubSpot

Job description

We are seeking a detail-oriented and proactive Sales Operations Coordinator to support our dynamic sales team within a fast-paced IT Managed Service Provider (MSP) environment. This role is pivotal in ensuring smooth sales operations, accurate quoting, and timely management of client renewals and vendor deal registrations.

Key Responsibilities

Quote Generation & Sales Support

• Prepare and issue accurate quotes for hardware, software, and services based on sales team requests.
• Liaise with vendors and distributors to obtain pricing and availability.
• Ensure quotes align with client requirements and company margin targets.

Client Renewals Management

• Track and manage contract and subscription renewals for existing clients.
• Coordinate with account managers to ensure timely communication with clients regarding upcoming renewals.
• Maintain renewal schedules and proactively flag opportunities for upsell or cross-sell.

Deal Registration & Vendor Coordination

• Register deals with vendors to secure pricing advantages and promotional incentives.
• Monitor deal registration statuses and ensure compliance with vendor requirements.
• Maintain relationships with vendor account managers and escalate issues when needed.

Sales Operations & Administration

• Maintain CRM records with accurate quote, renewal, and deal registration data.
• Support reporting and forecasting activities by providing timely and accurate data.

Skills & Experience Required

• Previous experience in a sales support or operations role, ideally within an IT MSP or technology reseller.
• Strong understanding of IT products and services (hardware, software, cloud solutions).
• Proficiency in CRM systems (e.g., Salesforce, HubSpot) and quoting tools.
• Excellent attention to detail and organisational skills.
• Strong communication and stakeholder management abilities.
• Ability to work independently and manage multiple priorities.

Desirable Qualifications

• Experience with vendor portals (e.g., Microsoft, Cisco, HP, Dell).
• Familiarity with procurement and licensing models (e.g., SaaS, perpetual, subscription).