Sales & Marketing Coordinator

21c Museum Hotels; Cape Town; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading hospitality company in Cape Town is seeking a detail-oriented Sales and Marketing Coordinator. This role requires supporting the Sales and Marketing Manager, coordinating commissions, and handling administrative duties to contribute to the achievement of sales targets. The ideal candidate will have over 2 years of experience in similar roles, strong administrative and communication skills, and proficiency in Microsoft Office. This position offers opportunities for professional growth in a passionate team environment.

Benefits

Exclusive benefits specific to the sector

Qualifications

• Minimum matric (Grade 12).
• 2+ years of experience in marketing, sales coordination, or a similar role.
• Strong administration skills.
• Strong analytical and problem-solving skills.
• Excellent communication and organizational abilities.
• Ability to multitask and manage multiple projects simultaneously.

Responsibilities

• Coordinate sales and marketing activities to meet targets.
• Support the Sales Manager and handle administrative duties.
• Assist with client communications and site inspections.
• Collaborate with departments for efficient event management.
• Prepare reports and maintain sales records.

Skills

Administration skills

Analytical skills

Problem-solving skills

Communication skills

Organizational skills

Multitasking

Education

Matric (Grade 12)

Tools

Microsoft Office Suite

Job description

Company Description

Join us at Accor, where life pulses with passion!

As apioneerin the art ofresponsiblehospitality, the Accor Groupgathersmorethan45 brands, 5,600hotels, 10,000 restaurants, and lifestyle destinations in 110 countries.Whileeachbrand hasitsownpersonality,whereyouwillbeable totrulyfindyourself,theyallshareacommonambition: tokeepinnovatingandchallengingthestatus-quo.

Byjoiningus,youwillbecomeaHeartist,becausehospitalityis, first andforemost, aworkofheart.

Youwilljoinacaringenvironmentand a teamwhereyoucanbeallyouare. Youwillbein asupportiveplace togrow, tofulfilyourself, todiscoverotherprofessions and topursuecareeropportunities, inyourhotelor inotherhospitalityenvironments, inyourcountry oranywherein the world!

Youwillenjoyexclusivebenefits,specificto thesectorandbeyond, aswellasstrongrecognition foryourdailycommitment.

Everythingyouwilldowithus,regardlessofyourprofession,willofferadeepsenseofmeaning, tocreatelasting,memorableandimpactfulexperiencesforyourcustomers,foryourcolleaguesand for theplanet.

Hospitality is a work of heart ,
Join us and become a Heartist .

Job Description

A detail-orientedSales andMarketingCoordinator to contribute to the achievement of sales and marketing targets by supportingSales andMarketingManagerandcoordinating sales site inspections.Supporting theSales andMarketing department with administration duties.TheSales andMarketingCoordinator's responsibilities include supporting sales, coordinating with other departments, problem solving, handling administrative duties,budget tracker, Sales and client tracking,assistingtheSalesManager with rate contracts and trackingthereof.Arranging extensive travelarrangementlocal and international fordepartment.StrongAdmin skillsrequired.

Sales and Marketing Coordination

• Helping theSales andMarketing managers to improve their productivity by contacting customers to arrange site inspections and ensuring all Managers have high-quality, up-to-date support material.
• Handling urgent calls, emails, and messages whenDirectorof sales and marketing is unavailable, answering customer queries, informing them of delays, issuing quotes, and scheduling andassistingwith site inspection.
• Following up on quotes andassistingwith conversion.
• Collaborating with other departments to ensure sales, marketing, queries, and events are handled efficiently.
• Developing andmaintainingonline filing systemstomaintainsales records, prepare reports, and provide financial information to the finance department.
• Making the company's services as attractive to potential customers as possible.
• Ensuring adherence to laws, regulations, and policies.
• Innovate,implementand drive ACCOR local campaigns, events.
• Distributing approval contractedrates, with client follow up and record or report keeping.
• Assistingwith anyadministration relatedfunctions.
• Data & Report generating
• Budget &accurateadministrationAccorHotel
• Rate contracting, reporting and documentation of data processing

Operational duties

• Maintain a thorough knowledge of the room locations, types of rooms, packageplansand all hotel facilities
• Conduct regularwalk aboutand site inspections tofamiliarizewith current hotel operational standards.Report any concerns to the Sales Manager or Director of Sales and Marketing.
• Be available toassistwith site inspections for potential clients
• Be available during busy periods to oversee events, which may be over weekends or lateevening.

Systems & Procedures

• Log and inform yourManagerof any system problems. Suggest any improvements that could be made to improve existing systems and procedures
• Follow policies and procedures outlined in the Accor Brand Standards Manual, Departmental Service Standards / Procedures Manual and Accor Policy Manuals
• Complete all duties and ensure a concise hand over
• Train and familiarize yourself with all Accor Sales and Marketing related training, especially the mandatorytrainingsthatarerequired for your position.

Guest service and Employee Relationships

• Always Recognize and greet the guests first
• Respond to any reasonable tasks as assigned by superiors
• Provide efficient, friendly, and professional service to all guests
• Guest needs and requests are anticipated and acted upon immediately in an efficient manner.Requests outside area of authority are referredimmediatelyto theappropriate personaland followed up on to ensure the Guest isultimately satisfied
• Lead by example whenattending toguest requests.Show efficiency in constantly striving to provide Total Customer Satisfaction
• Take initiative to ensure that interactions with our customers (internal or external) are positive and productive, call the Manager on Duty if difficulties arise
• Work together with trust so that colleagues and management meet the goals of the department/Hotel
• Treat customers and colleagues from all cultural groups with respect, sensitivity, and transparency
• Take every opportunity to be a “salesperson” by active selling of special promotions and facilities available within the Hotel
• Implement the Accor values and Accor customer vision to ‘Offer the Best Service to OurCustomers.
• Colleagues and superiors of the hotel are always dealt with in a polite and helpful manner.Ensure good relationships are always kept with colleagues and superiors and report any personnel differences that may threaten the cohesion of the team and colleagues
• Responsible for the acquisition and maintenance of all corporate/travel trade/leisure/government/niche/mice/international clients of the hotel, together with the Sales and Marketing Manager.
• Listen to clients’ requirements and present appropriately to make a sale, negotiate the terms of an agreement and closing the sale
• Cold call potential clients via telephone and emails and arrange meetings for new business
• Regularly attend/host events where top clients and new clients are entertained

Environmental and Social Responsibility

• Work closely with the hotel inparticipatingwhere possible in community-based projects
• Maintain awareness of new initiatives and the continuously growing social economic Program of the hotels
• Assistwith power and electricity usage by not having lights or any electrical appliance on that could be switched off when not in use
• Participate and actively control all forms of waste and ensureaccuraterecycling of all glass, papers, plastics, aluminum, and steel form all areas to waste
• Activelyparticipatein all social development drives with local communities and initiatives
• Activelyparticipatein the food & beverage waste program of the Hotel
• Reduce the use of paper by not printing unnecessarily and recycle used paper

Qualifications

Skills & Qualifications

• Minimum matric (Grade 12)
• 2+ years of experience in marketing, sales coordination, or a similar role.
• Strong Administration skills
• Strong analytical and problem-solving skills.
• Excellent communication and organizational abilities.
• Ability to multitask and manage multiple projects simultaneously.
• Proficiency in Microsoft Office Suite (execl, powerpoint, word, etc)