Sales-Focused Contact Centre Manager

The Travel Corporation; Johannesburg; On-site; ZAR 480 000 - 600 000; Full time

Job summary

A leading travel company is seeking a Contact Centre Manager in Johannesburg to manage sales operations and lead a dynamic team. The role involves setting sales targets, improving processes, and ensuring effective CRM use. Candidates need over 3 years of contact centre management experience, strong leadership skills, and a background in the travel industry. This full-time position offers an exciting opportunity to drive performance and enhance customer service.

Qualifications

• Over 3 years of contact centre management experience.
• Strong leadership capabilities needed.
• Experience in the travel industry is essential.

Responsibilities

• Manage operations while driving sales performance.
• Set sales targets and improve sales processes.
• Ensure effective use of CRM systems and provide excellent customer service.

Skills

Leadership skills

CRM systems management

Sales performance improvement

Job description

A leading travel company is seeking a Contact Centre Manager in Johannesburg to manage operations while driving sales performance.

Key responsibilities include setting sales targets, improving sales processes, ensuring effective use of CRM systems, and providing excellent customer service.

Candidates should have over 3 years of contact centre management experience, strong leadership skills, and a background in the travel industry.

This full-time position offers the opportunity to lead a dynamic sales team.