Sales Consultant Flooring

The Legends Agency; Wes-Kaap; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A flooring industry leader is seeking an experienced Internal Sales Consultant in Cape Town. The ideal candidate has 3–5+ years of internal sales experience, deep knowledge of flooring products, and a proven track record for closing sales. Responsibilities include handling inbound/outbound sales inquiries, preparing detailed quotations, and ensuring excellent customer support. The role is on-site and offers a salary of R18 000–20 000 per month, with full-time employment status.

Qualifications

• 3–5+ years internal sales experience in the flooring industry.
• Strong understanding of flooring products like vinyl, laminate, and tiles.
• Proven track record of closing sales and meeting targets.

Responsibilities

• Handle various sales inquiries professionally via multiple channels.
• Prepare accurate and detailed quotations for products.
• Maintain accurate records on CRM and ensure paperwork is complete.
• Liaise with logistics for smooth order dispatch and delivery.

Skills

Excellent communication

Negotiation skills

Attention to detail

Customer-first mindset

Ability to manage pressure

Tools

CRM/ERP systems

Excel

Job description

Experienced Internal Sales Consultant (Flooring Industry)

Paarden Eiland, Cape Town (On-site)

R18 000‑20 000 + Com
Job Type: Full-time

Role Purpose

We’re looking for an experienced Internal Sales Consultant with solid knowledge of the flooring industry to handle inbound and outbound sales, prepare quotes, follow up leads, and drive revenue through excellent product guidance and customer service. You’ll work closely with operations, warehousing, and external sales to ensure a smooth end‑to‑end customer experience.

Key Responsibilities

Sales & Customer Service

• Handle walk‑in, telephonic, email, and WhatsApp sales enquiries professionally and promptly.
• Qualify customer needs and recommend suitable flooring solutions (residential and commercial).
• Build strong relationships with contractors, developers, designers, and retail customers.
• Proactively follow up quotes and leads to close sales and meet/exceed targets.

Quoting & Order Processing

• Prepare accurate, detailed quotations (including accessories, trims, adhesives, underlay, etc.).
• Convert quotes to orders and ensure correct product selection, quantities, and pricing.
• Confirm stock availability, lead times, and delivery/collection arrangements.
• Maintain accurate records on CRM/ERP and ensure paperwork is complete.

Product & Technical Support

• Provide confident guidance on flooring specifications, installation requirements, care/maintenance, and suitability for different spaces.
• Assist with measuring guidelines, wastage calculations, and basic technical queries.
• Escalate complex technical/site issues to the appropriate team when required.

Team & Operational Coordination

• Liaise with warehousing and logistics to ensure smooth dispatch and on‑time deliveries.
• Coordinate with external reps and project teams on ongoing accounts and tenders.
• Keep the showroom/branch displays and sales admin processes neat and professional.

Minimum Requirements

• 3–5+ years internal sales experience in the flooring industry (non‑negotiable).
• Strong understanding of flooring products (e.g., vinyl/LVT, laminate, engineered wood, carpets, tiles, accessories).
• Proven track record of closing sales and working with targets/KPIs.
• Solid quoting and order processing experience.
• Comfortable using CRM/ERP systems, Excel, and email quoting.

Skills & Competencies

• Excellent communication and negotiation skills.
• Strong attention to detail (pricing, quantities, product codes).
• High energy and urgency in follow‑ups and closing.
• Customer‑first mindset with professional problem‑solving.
• Ability to work under pressure and manage multiple quotes/orders daily.