Sales Associates - V&A

Pandora A/S; Cape Town; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A leading jewelry brand is seeking passionate Sales Associates in Cape Town, South Africa. This role involves providing exceptional customer service, supporting sales targets, and maintaining store organization. Candidates should possess retail experience and a strong aptitude for product knowledge. This is an opportunity to join a dynamic team within a beautiful and international work environment.

Qualifications

• Experience in retail and sales environments.
• Strong customer service skills essential.
• Ability to learn about jewelry products and features.

Responsibilities

• Provide excellent customer service and support sales activities.
• Maintain store organization and cleanliness.
• Participate in visual merchandising and stock control.

Skills

Excellent customer service

Sales skills

Product knowledge

Job description

Select how often (in days) to receive an alert:

We have opportunities in our Jewellery Stores! Our team is looking for a passionate Sales Associates to join our team! Are you passionate about retail and service excellence? Are you confident to sell our beautiful jewellery and help our customers find the perfect gifts for their loved ones? Don’t miss the chance to create an incredible career in a dynamic and international work environment.

The Sales Associate is responsible for providing excellent customer service and contributing to the achievement of sales targets (quantitative and qualitative, both individual and team). The main purpose is to help the customer select, from our universe of jewels, the pieces that best express their personality.

SELLING

• Masters all the features of the products enhancing technical and stylistic details and attends to all the LINKs training to be always posted on the new launches
• Understands and gives priority to the customer’s needs in order to offer the best possible experience in store
• Participates proactively and efficiently in sales activities, making use of all the tools and sales channels available (online and offline)
• Contributes actively to the achievement of sales objectives according to both individual and store goals, which are constantly monitored
• Maintains a high and consistent level of customer service standards
• Asks constantly for feedback from customers, also using quality surveys
• Manages all issues related to customer service in a serious, helpful and professional manner, including complaints, returns, individual orders, etc.
• Promptly finds the relevant/necessary information for daily work performance (e.g., priority of the day, goal of the day, important updates from the company)

VISUAL AND STORE ORGANISATION

• Participates in the organization of the store, ensuring that the store, back office, and inventory are always kept clean and tidy
• Checks the products delivered to the store, organizes and arranges them for display
• Takes part in stock control and internal inventory
• Organises shipments to customers
• Takes part in Visual Merchandising activities
• Keeps confidential any sensitive information concerning the company, the team, and customers
• Supports sustainability choices of the company by implementing measures to reduce environmental impact and minimize waste

OTHER

• With the support of the SM, is co‑responsible for its own training and constant updating

Do you have what it takes to join a beautiful brand? What are you waiting for? Apply here and start your career journey with us!