Sales Associate

The Foschini Group; KwaZulu-Natal; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A leading retail group in KwaZulu-Natal seeks a customer experience ambassador to enhance customer satisfaction and drive sales. The ideal candidate will have a Grade 12 qualification and demonstrate strong communication skills, a passion for people, and the ability to work independently in a fast-paced setting. This role focuses on exceeding customer expectations through quality service and an understanding of market trends and product range. Preference will be given to candidates from designated groups.

Responsibilities

• Being an ambassador for the brand and offering amazing customer experience.
• Exceeding customer expectations by providing the best possible solutions.
• Tracking sales performance against target.
• Selling a diverse product range and staying updated on trends.
• Searching for opportunities to make new sales.
• Assisting with stock replenishment.

Skills

Passionate about people

Target driven

Good verbal/written communication skills

Ability to multi-task in a fast-paced environment

Ability to work independently

Ability to take initiative

High level of attention to detail

Builds Customer Loyalty

Customer Service Delivery

Navigates Customer Challenges

Negotiation & Selling

Education

Grade 12 (Matric)

Job description

Responsibilities:

• Being an ambassador for our brand and offering amazing customer experience.
• Exceed customer expectations by identifying and providing them with the best possible solutions.
• Actively keeping track of sales performance against target.
• Selling a diverse product range and keeping up to date with the latest décor and fashion trends.
• Searching out opportunities for making new sales.
• Assist with replenishing of stock to ensure the store is ready for our customers at all times.

Qualifications & Experience:

• Grade 12 (Matric)

Skills:

• Passionate about people is a must.
• Target driven and experience focused.
• Good verbal/ written communication skills
• The ability to multi-task in a fast-paced environment
• The ability to work independently
• The ability to take initiative
• A high level of attention to detail
• Builds Customer Loyalty
• Customer Service Delivery
• Navigates Customer Challenges
• Negotiation & Selling

Behaviours:

• Adhering to Standards - Ensures quality and compliance in the delivery of their work
• Continual Improvement - Actively seeks opportunities to continually improve processes
• Decision Making - Analyses complex situations to ensure effective and timely choices
• Driving & Perservering
• Meeting Customer Expectations - Consistently delivers exceptional customer service
• Planning & Organising - Uses a structured approach to effectively manage tasks
• Relating & Networking

Preference will be given, but not limited to candidates from designated groups in terms of the Employment Equity Act.