Sales Administrator

Herotel Telecoms (Pty) Ltd; Gqeberha, Worcester, East London; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A telecommunications company is seeking a Sales Administrator to support sales representatives in Gqeberha. Responsibilities include answering calls, assisting clients, and maintaining sales records. Ideal candidates will have Grade 12 and around a year of experience in administration along with strong communication skills. The role requires proficiency in MS Office and CRM software, and the ability to work under pressure within a dynamic team environment.

Qualifications

• Proficient in MS Office.
• Exceptional verbal and written communication skills.
• Strong customer service orientation.
• Effective at solving problems and managing time.

Responsibilities

• Provide administrative support for sales representatives.
• Handle incoming sales calls and assist clients in onboarding.
• Process online leads and maintain data accuracy.

Skills

Computer skills (MS Office)

Excellent communication skills

Customer service skills

Problem-solving skills

Time management skills

General telephone etiquette

Product knowledge

Fluent in English and Afrikaans

Ability to work under pressure

Team player

Education

Grade 12

Approx. 1 year experience in General or Sales Administration

Tools

CRM software

Job description

Overview

Applications are invited for the Sales Administrator position to be based in East London/ Gqeberha/ Worcester.

Purpose of the role: Sales Administrators provide support for our sales representatives, complete front line and back office administrative functions, and ensures impeccable all-around customer service. Key Performance Areas would include, but are not limited to:

• Answering incoming sales calls.
• Assisting walk-in clients by taking them through the manual or digital onboarding process.
• Processing all online leads through the digital onboarding process, ensuring accurate information.
• Following up social media leads daily, processing them through digital onboarding.
• Checking availability of Fibre/Wireless connection prior to quotation.
• Site survey bookings for Wireless clients.
• Processing tickets for moves and relocations for Fibre/Wireless.
• Processing tickets for client switches from Wireless to Fibre.
• Booking installation dates with installation co-ordinators.
• Strictly adhering to all SOPs and other internal processes & procedures.
• Attending and assisting with marketing events where required.
• Maintaining data accuracy in orders and invoices.
• Maintaining and updating sales and customer records.
• Contacting clients to obtain missing information or answer queries.
• Communicating important feedback from customers internally to Management.
• Ensuring personal sales targets are met and report any deviations.
• Staying up to date with new products and features.
• Effective teamwork with all other Departments in the Regional Hub.
• Embody the highest levels of professionalism, integrity and honesty.
• Always portray the company to stakeholders in a positive manner.
• Diligently follow-through of all tasks assigned by Management.

Experience/Skills

• Computer skills (MS Office), and experience with CRM software is an advantage.
• Excellent communication skills - verbal & written.
• Customer service skills.
• Problem-solving skills.
• Time management skills.
• General telephone etiquette.
• Product knowledge.
• Fluent in English and Afrikaans.
• Ability to work under pressure and to strict deadlines.
• Comfortable operating in a fast-changing environment.
• A team player with high level of dedication.

Education Requirements

• Grade 12 is required.
• Approximately 1 year experience in General or Sales Administration.

Notes

• Preference will be given to Previously Disadvantaged Individual candidates in line with Herotel’s Employment Equity Plan.
• Submission of your CV provides Herotel with your express consent for us to process your personal information contained therein, for purposes of processing your application. Please refer to our Privacy Policy on our website for further information on how we process personal information.
• Kindly note that should you not receive feedback from us within 4 weeks of applying, you should consider yourself unsuccessful for the role.