Sales Account Manager (Specialist Level)

Source86; Remote; ZAR 400 000 - 600 000; Full time

Job summary

A leading food supply chain company seeks a Sales Account Manager to manage customer relationships and ensure successful outcomes within their portfolio. Candidates should possess B2B food industry experience with a strong analytical background. The role is remote and requires excellent communication skills to work with diverse teams. You will support internal operations and drive customer satisfaction while maintaining accountability and delivering high-quality results.

Qualifications

• 3 years in account management, technical sales, or commercial operations.
• Strong analytical skills with data and spreadsheets.
• Ability to communicate clearly in English across cultures.

Responsibilities

• Manage customer relationships and become the go-to contact.
• Support pricing and margin decisions with solid reasoning.
• Act as a liaison between customers and internal teams.

Skills

B2B food industry experience

Account management

Analytical skills

Communication skills

Problem-solving mindset

Job description

AtSource86, we're building the backbone of the global food supply chain, helping our partners source, move, and deliver the world's best ingredients with clarity, speed, and service that actually feels human.

We sweat the small stuff, act like true partners, and solve the "86 moments" in our customers' supply chains with transparency and precision.

Sales Account Manager (Specialist Job Level) – Food Ingredients (Remote | Global)

Your Impact in This Role

Own & Grow Customer Relationships

Manage a defined portfolio of accounts, becoming their go-to person for day-to-day needs, follow-ups, and commercial opportunities.

Build trust by communicating clearly, setting expectations, and following through – especially when things get complex.

Understand each customer's products, processes, and pressures to offer solutions that make their life easier, not harder.

Support pricing and margin decisions with solid reasoning and data (volumes, cost changes, scenarios), aligned with our "better on service, quality, and price" mindset.

Monitor performance of your accounts (revenue, margin, OTIF, complaints) and propose actions to protect and grow them.

Prepare inputs and content for QBRs and strategic customer conversations, partnering with Account Managers and Sales Leadership.

Coordinate the Internal Engine

Act as a key liaison between customers and internal teams (Sourcing, Supply Chain, FSQA, Finance) to keep projects and orders on track.

Clarify responsibilities, owners, and timelines so that everyone knows who is doing what, by when, and why.

Escalate risks early, bringing context, options, and recommended next steps instead of just flagging the issue.

Create and maintain clear documentation for your accounts: deal trackers, pricing history, decision logs, meeting notes, and customer-specific "playbooks."

Suggest and implement improvements to templates, processes, and communication flows so the team can move faster with fewer errors.

Help us "sweat the small stuff": validating data, double-checking details, and pushing for quality in every quote, email, and file you touch.

Use Data to Make Better Decisions

Analyze sales performance and behavior within your accounts: run‑rate vs. forecast, product mix, pricing changes, win/loss patterns.

Turn data into clear narratives: what's happening, why it matters, and what you recommend we do next.

Keep dashboards, trackers, and systems updated so decisions across the company are based on reality, not guesswork.

We hire for Excellence, Acumen, and Service and we expect a specialist to go beyond "doing the task" and start shaping how the work is done.

Must-Haves

Experience in B2B food industry (ingredients, manufacturing, or related), ideally as a Food Technologist or in a technical‑commercial role.

3 years in account management, technical sales, customer success, or commercial operations in a complex, multi‑stakeholder environment.

Strong analytical skills: comfortable working in spreadsheets, validating data, and spotting trends that others miss.

Demonstrated ability to communicate clearly in English, both written and spoken, with customers and internal teams across cultures and time zones.

Proven habit of attention to detail, quality checks, and documenting your work so others can follow it.

A proactive, problem‑solving mindset— you don't wait for instructions; you bring options, context, and a recommendation.

Nice-to-Haves

Experience with private label, R&D projects, or complex technical approvals.

Familiarity with AI tools, CRMs, or collaboration tools to speed up analysis and communication.

Prior experience in a remote, global team.

What Success Looks Like as a Specialist at Source86

Move from just "doing the work" to improving how the work is done (checklists, standards, templates).

Proactively monitor the quality of your outputs and help others raise the bar.

Service: Anticipate customer needs, not just respond to tickets.

Help create consistent, reliable experiences for stakeholders across accounts, not only in your own.

Acumen: Connect daily actions (quotes, follow‑ups, escalations) to revenue, margin, and risk.

Use data to tell stories that support better decisions for your accounts and the team.

You’ll report into a Sales Account Manager and you'll be expected to work with increasing autonomy over time, taking ownership of your portfolio and mentoring more junior colleagues informally when needed.

Job Details

Seniority level: Mid-Senior level

Employment type: Full-time

Job function: Sales and Business Development

Industries: Food and Beverage Services; Transportation, Logistics, Supply Chain and Storage

Contract: Contractor model, 40 hours per week, flexible overlap with U.S. and global customer hours.

Work environment: Remote, global team, fully distributed across multiple time zones.

If you want to grow your commercial career, work on complex food supply chains, and be part of a team that values progress, Ubuntu, and sweating the details, we'd love to meet you.

At Source86, "86" means a problem that couldn't be solved.

We've built our entire business around solving those problems.

Click here to learn about us!