Safari Sales Co-Ordinator

Discover Africa Group; Bellville; On-site; ZAR 250,000 - 350,000; Full time

Job summary

A leading company seeks a Sales Coordinator passionate about delivering exceptional travel experiences. This role is pivotal in managing bookings, coordinating with suppliers, and ensuring superior customer service in a dynamic travel environment, with opportunities for personal and professional growth.

Benefits

20 days of paid annual leave

Extra paid birthday leave

Paid sabbatical leave after 5 years

Discounted Africa travel rates

Qualifications

• At least 2+ years’ experience in inbound safari industry.
• Experience in administrative or sales support role in tourism.
• Proficiency in relevant software systems.

Responsibilities

• Issue travel documentation and ensure booking confirmations.
• Maintain CRM system and support various teams.
• Monitor accuracy of client communications.

Skills

Communication

Customer Service

Organizational Skills

Attention to Detail

Problem Solving

Interpersonal Skills

Emotional Intelligence

Adaptability

Education

Tourism Degree

Tools

MS Office

Google Workspace

Travelyst

WETU

Job description

Who You Are & How You WorkYou thrive in a fast-paced, dynamic environment where attention to detail and exceptional organisational skills are key. You understand that behind every seamless booking process is a team that ensures every detail is perfect. With a passion for travel and customer service, you bring efficiency, communication, and a proactive approach to supporting a high-performing sales team.

You take ownership of your work, collaborate effectively, and believe that outstanding travel experiences start with meticulous planning and execution. If you love the idea of contributing to unforgettable African adventures, we’d love to chat.

About UsDiscover Africa Group is a team of innovative, experienced, and ambitious go-getters passionate about sharing Africa’s best with travelers from around the world.

Our portfolio includes:

• Discover Africa Safaris: Bespoke luxury safari travel in Southern and East Africa.
• 4x4 Hire: Adventure 4x4 self-drive exploration.
• Drive South Africa: Africa’s leading online rental car comparison and booking engine.

Our team culture is friendly, supportive, and professional—we value teamwork, personal growth, and the shared mission of making travelers’ dreams come true. Based in the northern suburbs of Cape Town, your daily commute might even be a breeze against the traffic.

Your PurposeThe Sales Coordinator plays a critical role in ensuring the smooth and efficient execution of travel bookings. This role supports the sales team by handling booking administration, supplier communication, and key logistical elements, ensuring our clients receive exceptional service.

Your Core Responsibilities

Sales & Booking Coordination

• Issue all travel documentation, including itineraries, vouchers, and flight details.
• Check availability of requested suppliers and secure provisional bookings.
• Confirm bookings, issue flights, and ensure all special requests are accommodated.
• Reconfirm all travel services for upcoming trips.
• Load bookings into the reservations system and assist with invoicing.

Operational Efficiency

• Maintain and update the CRM system.
• Assist the Product, Marketing, and Sales teams with ad-hoc duties as needed.

Customer Experience & Quality Control

• Ensure seamless communication between the sales team and service providers.
• Monitor and maintain high standards of accuracy in all documentation and client communication.

Who We’re Looking For

Qualifications & Job Requirements

• A Tourism Degree or relevant qualification.
• Proficiency in MS Office / Google Workspace.
• Knowledge of Travelyst and WETU (advantageous).

Experience

• 2+ years’ experience in the inbound safari industry.
• 2+ years’ experience in an administrative or sales support role within the tourism sector.

Skills, Knowledge & Attributes

• Excellent written and verbal communication skills.
• Superior interpersonal skills and emotional intelligence.
• Strong admin and organizational skills with keen attention to detail.
• Ability to remain calm and professional under pressure.
• Proficiency in various tourism software systems (Travelyst, WETU, Google Workspace).
• Strong customer service mindset and ability to problem-solve efficiently.
• Passion for African travel and a good knowledge of Southern and East Africa.
• Highly flexible, self-motivated, and able to work in a fast-paced environment.

Why Join Us?

At Discover Africa Group, we believe that our team’s passion and dedication deserve to be celebrated and rewarded. Here’s what you can look forward to:

• 20 days of paid annual leave
• After 5 years, earn one extra annual paid leave day per year, up to a max of 25 days

• Extra paid birthday leave - because no one should work on their birthday!
• Paid sabbatical leave days without tapping into your annual leave, after 5 years of service
• A team led by actively engaged owners who encourage a caring and positive culture
• Working alongside a diverse and dedicated team of professionals who share your love for Africa.
• Africa travel at discounted rates, giving you the chance to explore and deepen your connection to the continent.

How to apply?

If you’re ready to turn your passion for Africa into a career that inspires and transforms lives, we’d love to hear from you. Apply today and join us in sharing Africa’s wonders with the world.

Discover Africa Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all.