Roaming Retail Store Manager

Staff Solutions; Gauteng; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading retail management company in South Africa is looking for a Retail Manager to oversee daily operations across multiple store locations. The ideal candidate will have a diploma in Business Administration and at least 5 years of experience in retail sales or marketing, with strong leadership qualities. Responsibilities include managing staff performance, ensuring compliance with safety and operational standards, and driving sales performance. This role offers a dynamic environment with opportunities for growth.

Qualifications

• Minimum 5 years’ experience in Retail Sales or Marketing, including at least 3 years in a supervisory role.
• Knowledge of compliance and regulatory frameworks.
• Understanding of sales performance metrics and inventory management.

Responsibilities

• Lead daily operations across multiple store locations and optimize performance.
• Open and develop new customer accounts while monitoring sales.
• Ensure responsible and compliant store management within legal frameworks.
• Build strong relationships with stakeholders to enhance customer service.
• Conduct staff appraisals and identify training needs.

Skills

Proactive and action-oriented

Strong problem-solving and analytical abilities

Flexible and adaptable to changing environments

Excellent planning, organizing, and supervisory skills

Customer-centric with strong communication

Education

Diploma in Business Administration, Sales, or Marketing (NQF Level 6)

Bachelor’s Degree in Business Administration, Sales, or Marketing (NQF Level 7)

Tools

Microsoft Office Suite

Retail management systems

Job description

Key Responsibilities

Retail Store Management

• Lead daily operations across multiple store locations, adapting quickly to different environments and team dynamics.
• Drive implementation of strategic plans to meet operational goals and improve in-store performance.
• Ensure availability of merchandise and alignment with customer needs and contracts.
• Analyze sales trends, approve marketing and promotional activities, and adjust pricing strategies as needed.
• Uphold safety, cleanliness, legal compliance, and risk mitigation protocols to protect staff and assets.
• Maintain brand integrity and store reputation in accordance with company standards.

Sales & Business Administration

• Open and develop new customer accounts, monitoring their performance and sales trends.
• Support credit application processes and provide feedback to stakeholders.
• Collaborate with Marketing to implement and monitor promotional strategies tailored to each store’s market.
• Contribute to growing market share and strengthening the existing customer base.

Compliance

• Operate within internal controls and legal frameworks to ensure responsible and compliant store management.
• Identify and monitor risk areas, maintain relevant registers, and report concerns promptly.
• Promote a safe and healthy working environment by enforcing Health, Safety, and Environmental standards.

Customer Service Management

• Build strong relationships with internal and external stakeholders to deliver excellent service.
• Represent the company professionally in meetings and engagements.
• Resolve customer and stakeholder concerns efficiently while aligning with the company’s values and service commitments.

Staff Supervision

• Ensure all team members have signed performance agreements and conduct regular appraisals.
• Identify training and development needs in collaboration with HR.
• Address employee relations matters fairly and timeously.
• Foster a positive, productive work environment through leadership and support.

Cost & Financial Control

• Contribute to budgeting processes and monitor spend against targets.
• Promote efficient use of resources, explore cost‑saving opportunities, and reduce operational waste.
• Monitor gross profit daily and implement corrective actions as necessary.

Candidate Profile

Minimum Qualifications

• Diploma in Business Administration, Sales, or Marketing (NQF Level 6)

Preferred Qualifications

• Bachelor’s Degree in Business Administration, Sales, or Marketing (NQF Level 7)

Experience

• Minimum 5 years’ experience in Retail Sales or Marketing, including at least 3 years in a supervisory role

Technical Competencies

• Proficient in Microsoft Office Suite and relevant retail management systems
• Knowledge of compliance and regulatory frameworks
• Understanding of sales performance metrics and inventory management

Behavioural Competencies

• Proactive and action-oriented
• Strong problem‑solving and analytical abilities
• Flexible and adaptable to changing environments
• Excellent planning, organising, and supervisory skills
• Customer‑centric with strong communication (verbal and written)
• Resilient under pressure