RFR Domestics and Cross Border Controller

DHL Germany; Johannesburg; On-site; ZAR 300 000 - 450 000; Full time

Job summary

A leading logistics provider is seeking a Road Freight - Domestic and Cross Border Controller to manage transportation for cross-border shipments in Johannesburg, South Africa. This role requires strong coordination and customer service skills, with an emphasis on regulatory knowledge and negotiation. Candidates should possess 3-5 years of relevant experience and a matric certificate. Competitive salary and opportunities for career development are offered.

Benefits

Opportunities for career development

Competitive salary

Qualifications

• 3 - 5 years related experience.

Responsibilities

• Coordinate, control, plan and manage road freight transportation.
• Understand and process shipping requests and execute them expertly.
• Manage all parties in the supply chain of the shipment.
• Prepare specific customer reports whenever required.
• Receive and accept transport orders from customers.

Skills

Regulation knowledge

CCO Certified on CW1

SALOODO! Admin-user Experience

Customer focused

Microsoft Office applications (Excel, PowerPoint & Word)

Communication skills

Interpersonal skills

Negotiation skills

Planning, organizing & time management skills

Capacity to work under pressure

Education

Must have a matric

Tools

CW1

SALOODO!

Job description

Road Freight - Domestic and Cross Border Controller

Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide and has been pioneering cross-border express shipping since 1969. Would you like to be part of a business that connects people across the globe and want to make a difference? Then waste no time and join our amazing team at Deutsche Post DHL (DPDHL). DHL Global Forwarding, Freight (DGFF) is the Group's air, ocean, and road freight specialist. We offer standardized transport as well as highly specialized end-to-end solutions to customers in a wide range of industries globally.

DHL Global Forwarding has an opening for Road Freight - Domestic and Cross Border Controllerin South Africa. In this specific position you will co‑ordinate, control, plan and manage all aspects within the road freight cross‑border (Import, Export & Bonded Transit) transportation.

Join us in connecting people and improving lives!

• You will understand and process Road Freight shipment requests and execute such requests expertly.
• You will arrange bookings based on customer requirements with the most qualified and cost‑efficient transport supplier capable of executing the shipment requirements.
• You will register shipments on CW1 and SALOODO! within the specified timeframes (1 hour) after receiving shipping instructions.
• You will process shipping documentation acquired from customers in the most adequate way to allow DHL CDZ to efficiently and effectively customs clear the shipment within the specified time frame (3 hours).
• You will ensure all shipping documents related to the file are accurately named and stored on eDOCS, following stated document management best practices.
• You will ensure all ACRs and WIPs are loaded onto the registered file at the time of registration.
• You will ensure all files are properly billed out within acceptable time frames, following best billing practices and ensuring accepted GP margins are maintained.
• You will coordinate the movement of cargo within required/stipulated time frames to meet customer needs.
• You will manage and monitor all parties in the supply chain of the shipment (Shipper, Carrier, and Agents).
• You will develop and maintain relationships with suppliers and customers.
• You will prepare specific customer reports whenever required.
• You will support the Head of Road Freight with negotiation and maintenance of supplier rates and contracts, new/change of systems, and directives.
• You will receive and accept transport orders from customers.
• You will book shipments with transporters on time.
• You will follow up on acquittals for RIT/RIB shipments.
• You will follow up on PODs (proof of delivery) with transporters.
• You will arrange the collection and packing of customer cargo.
• You will supply carriers with transport order instructions, CW1 reference numbers, and SALOODO! shipment numbers.
• You will send pre‑alerts to customers, destination offices, and agents.
• You will invoice shipments based on estimates or rate agreements.
• You will produce thorough and accurate documentation ensuring customer satisfaction and compliance with regulations.
• You will participate within the department regarding industry or regulation changes.
• You will identify hazardous cargo and ensure the cargo is transported under the right regime.
• You will follow up on Standard Operating Procedures (general or customer‑specific).

Now, here’s what we need from you.

• Regulation knowledge – Local Customs & Destination Country Customs & Road Transport requirements
• CCO Certified on CW1.
• SALOODO! Admin‑user Experience
• Customer focused
• Microsoft Office applications (Excel, PowerPoint & Word)
• Capacity to work on Role 3 and Manage Sickfile Dashboard
• Communication skills – written and spoken
• Interpersonal skills
• Negotiation skills
• Planning, organizing & time management skills

• Capacity to work under pressure
• 3 - 5 years related experience
• Must have a matric.

We offer:

• Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals.
• Possible further career development
• Competitive salary

Why join DHL Global Forwarding?

We are part of Deutsche Post DHL, the world’s leading logistics provider with operations in over 220 countries. Visit our career site on the web at https://www.logistics.dhl/us-en/home/careers.html

TOP EMPLOYER prestigious certification attests to our best-in-class efforts to attract and retain talent by fostering a positive work environment and encouraging personal and professional development among employees. The development of talented women in our organization will be a focus for us and an important part of our DGF Strategy 2025.

We aspire to become the undisputed leader in our industry, when people think of forwarding; we want them to think DGF because we have:

• The largest global network with more than 30,000 passionate employees
• The most efficient processes and fastest response times
• The best solutions and best customer service

Our Vision

The Logistics Company for the World.

Our Mission

Excellence. Simply Delivered.

Our Purpose

Connecting People, improving lives.

Our Values

Respect & Results

Our Goals

Employer, Provider, and Investment of Choice, Living Responsibility

DHL Global Forwarding is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.