Retail Store Manager - East Rand

Headhunters; Johannesburg; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading retail firm in Johannesburg is seeking an experienced Retail Store Manager to oversee operations. The role requires 5+ years in retail management, strong leadership, financial management skills, and proficiency in MS Office. The ideal candidate will also possess experience with SAP and excellent customer service skills, ensuring targets are met and staff are effectively managed. This position promises a dynamic working environment at one of the fastest-growing retail brands.

Qualifications

• 5 years experience in Retail Store Management.
• Experience with financial management and people management.
• Ability to drive sales and deliver excellent customer service.

Responsibilities

• Assist with budget preparation and management within the store.
• Oversee all banking functions and ensure effective cash management.
• Monitor competitor activity and market trends.
• Lead, train, and develop the store workforce.

Skills

Leadership skills

Financial management

Customer service orientation

Proficiency in MS Office

Education

Matric / Grade 12

Diploma or Degree in Retail Management or Business Management

Tools

SAP

Unisolv

Qlikview

Kronos

Job description

Overview

Our client, a prominent market leader in the Retail space; and one of the fastest-growing retail groups, with operations in South Africa, Botswana and Namibia; is currently looking to employ a young, dynamic and experienced Retail Store Manager to their Johannesburg, East Rand retail team.

5 years’ experience in Retail Store Management secures.

A awesome career opportunity with a popular and leading brand.

Qualifications

• Matric / Grade 12.
• Diploma or Degree in Retail Management, Business Management, or relevant commercial qualification (advantageous).
• Minimum of 5 years’ experience in Retail Store Management.
• Experience with SAP / Unisolv / Qlikview / Kronos will be an advantage.
• Strong leadership, financial management, and people management skills.
• Excellent customer service orientation and ability to drive sales.
• Proficiency in MS Office (Word, Excel, PowerPoint, Outlook).

Responsibilities

• Assist with budget preparation and management within the store.
• Allocate store funds and define financial objectives.
• Maintain financial and statistical records.
• Oversee all banking functions and ensure effective cash management.
• Optimise store profitability and control expenses within budget.

Stock and Inventory Management

• Manage all aspects of store inventory, including ordering, monitoring, and reporting.
• Conduct and oversee bi-annual stock takes.
• Control shrinkage and ensure correct stock levels.
• Investigate and resolve negative GP values and dormant stock issues.
• Ensure stock in storage locations balances with system records.
• Monitor goods in transit and out-of-stock levels daily.

Sales and Merchandising

• Ensure the store achieves sales targets across all departments.
• Coordinate and implement promotional activities.
• Monitor competitor activity and market trends.
• Maintain outstanding store condition and visual merchandising standards.
• Plan and implement store layout to maximise sales and customer experience.

Customer Service

• Deliver above-expectation customer service at all times.
• Resolve customer queries and complaints efficiently.
• Ensure loyalty programmes and customer request systems are actioned.
• Drive new loyalty signups continuously.

Team Management

• Lead, train, mentor, and develop the store workforce.
• Manage performance reviews, personal development plans, and succession planning.
• Oversee scheduling, staffing, and HR administration (leave, hours, payroll inputs).
• Manage and utilise workforce management systems effectively.
• Build and maintain strong employee relations.

General

• Ensure housekeeping, safety, and hygiene standards are maintained.
• Adhere to policies, SOPs, and company regulations.
• Ensure compliance with health and safety requirements.
• Uphold professional appearance and conduct at all times.