Retail Store Manager

Petstock Group; Cape Town; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading pet care retailer in Cape Town is seeking a passionate retail leader to inspire and mentor the team. Responsibilities include driving sales, ensuring stock integrity, and creating a positive culture in-store. Ideal candidates will have strong leadership experience and a proven track record in retail management. This role offers a unique opportunity to grow in a supportive and dynamic environment.

Qualifications

• Experience in a similar store leadership role or ready for a step up.
• Strong leadership with the ability to motivate and build a high-performing team.
• Demonstrated ability to achieve and exceed sales targets.

Responsibilities

• Mentor and inspire your team daily.
• Conduct stock management and ensure stock integrity.
• Create a fun, supportive culture in-store.

Skills

Leadership

Customer service

Team motivation

Sales driving

Job description

Overview

As an inspired member of the Petstock Group, where we are inspired by pets to grow as people, we have established ourselves as retail market leaders across the pet care industry over the past 20+ years. We are currently on the lookout for a passionate, friendly, strong leader to support the team to provide world class professional advice and customer service that we are famous for.

If this sounds like you and you are ready to take the next step in your retail leadership career, apply online today.

A day in the life

• Lead by example, mentoring & inspiring your team on a daily basis.
• Coach your team to achieve & develop their knowledge and skills.
• Lead from the front, providing an exceptional customer experience.
• Create a strong safety mindset with commitment to create a culture of safety within your team.
• Recruit, onboard, and induct high calibre new Team Members.
• Be responsible for stock management, ensuring stock is maintained and accurate & the team are aware of stock integrity processes.
• Be proactive in keeping your knowledge up to date on pet care, products, and services we provide.
• Create a fun, supportive culture instore where your team loves coming to work every day.
• Pro‑actively support local marketing opportunities and sponsorships.

Qualifications

• Experience in a similar store leadership role or ready to take that next step up in your retail management career.
• Demonstrated success in driving sales.
• Strong leadership with ability to motivate and build a high‑performing team, with a positive culture.
• High degree of resilience & ability to prioritize and manage conflicting priorities.
• Ability to create a positive culture of safety.
• Demonstrated ability to achieve & exceed sales targets.
• Established business acumen.
• Ability to be flexible in order to meet changing work conditions.
• High degree of interpersonal & communication skills.

Recruitment Process

Introductory phone screen – One of our friendly team members will reach out to discuss you and the role.

Face to Face Interview – get to know more about the business and the role and see the workplace location. Get to know your potential manager and showcase your skills.

Pre‑employment checks – which include both reference and police checks.

Diversity & Inclusion

Our diversity makes us a diverse team with varying strengths and an inclusive organisation, committed to providing equal opportunities for all. We encourage applications from people of diverse backgrounds who wish to be part of a culture where everyone can proudly be themselves.

Not the role for you?

Feel free to jump on to our career site to view our other vacancies or express interest in future opportunities.